SERVICE DESCRIPTION
This is a Post-Paid mobile phone service. Our plans are powered by the Optus 4G & 5G Network, so you’ll get the same great coverage & service. Check out the full coverage map here.
INFORMATION ABOUT PRICING
Plan Details
| Plan | Small | Medium | Large |
|---|---|---|---|
| Minimum Monthly Charge | $30 | $45 | $55 |
| Included Mobile Data | 30GB | 100GB | 150GB |
| Network Access | 5G Network (Max 150mbps) | ||
| Included Call Value | Unlimited Standard National | ||
| Included SMS Value | Unlimited SMS & MMS (National & International) | ||
| International Call Credit | $100 | $300 | $500 |
| Excess Data | No Excess Data charges, with speeds slowed to 256kbps when you go over included data. | ||
| Minimum Contract Term | 1 Month | ||
| Total Minimum Cost | $30 | $45 | $55 |
Click here for international call rates.
Usage Types Included in Included Call Value
| Plan | Small | Medium | Large |
|---|---|---|---|
| Calls to 13/1300 | Yes | Yes | Yes |
| Standard National and International SMS and MMS | Yes | Yes | Yes |
| Voicemail | Yes | Yes | Yes |
| Premium Calls and SMS | No | No | No |
| Call Forwarding | No | No | No |
| VoLTE & Wi-Fi Calling | Yes | Yes | Yes |
Plan Add-ons
| Plan | Small | Medium | Large |
|---|---|---|---|
| Data Pack: $10 = 5GB | Yes | Yes | Yes |
| International Talk Pack: $5 = $100 international call credit | Yes | Yes | Yes |
All plans come with unlimited national calls to landlines, mobiles, special numbers like 13/1300/1800 & voicemail and national & international text. International roaming is not included as part of your plan price. All plan inclusions are for use within Australia only & expire after each billing period.
This service is not compatible with e-SIM or any devices (like watches) that use e-SIM to connect to the mobile network. iPrimus acts as a reseller of Optus services. iPrimus is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements.
OTHER INFORMATION
Minimum Contract Term
You can cancel your plan at any time by notifying us.You won’t receive a refund of charges paid in advance for the remainder of your payment cycle, unless otherwise set out in our agreement. You will need to pay out any charges owing, as a once-off payment.
Monitoring your usage
View up to date information about your data usage by logging in your iPrimus account. Excess data, premium calls and texts are not included in your plan and are subject to additional charges, you can find the applicable fees for such charges here.Additionally, SMS alerts will also be sent to you once you have reached 50%, 85% and 100% of your data usage value. More details on usage alerts can be found here.
Equipment Required
All iPrimus mobile plans are BYO mobile phone. You will need a SIM and a 4G/5G compatible mobile handset which is able to make Triple Zero (000) calls. You can check if your mobile handset is compatible by: Checking with the manufaturer of your mobile handset; Texting "3" to 3498; or clicking here.if you have no active service.
Note: 3G mobile handsets, and some 4G/5G mobile handsets, which are not able to make Triple Zero (000)calls will not be able to access this service.
iPrimus do not supply mobile handsets. Postage of the SIM is free.
Receiving Statements
Your monthly invoice is available to view and download in your iPrimus account.
Service Availability
Not available in all areas, Check out the full coverage map here.
Plan Changes
We may from time to time make changes to your plan, including its pricing and inclusions, by providing you with written notice. Where any changes have a non-material detrimental impact to you, we can make those changes upon providing you with Reasonable Notice of the changes. If the change is materially detrimental to you, we will provide you with at least 30 days’ notice
Using your service overseas
You can enable or disable roaming by logging in account.iprimus, before flying out to an eligible country. For more information please visit:
https://www.iprimus.com.au/product-info/mobile/international-roaming
Full Terms
Information and pricing is correct at time of creation. All pricing for your Service is inclusive of GST. This information is a summary only. Vist Standard Form of Agreement sets out the terms and conditions on which we provide our Equipment & Services.
Monitoring your usage
View up to date information about your data usage by logging in your iPrimus account. Excess data, premium calls and texts are not included in your plan and are subject to additional charges, you can find the applicable fees for such charges here. Additionally, SMS alerts will also be sent to you once you have reached 50%, 85% and 100% of your data usage value. More details on usage alerts can be found here.
Customer Service Contact Details
T: 131 789
E: customerservice@iprimus.com.au
Complaints & Disputes
If you have a complaint or a dispute, please contact us on the below details:
T: 131 789
E: customerservice@iprimus.com.au cco@iprimustel.com.au
Telecommunications Industry Ombudsman (TIO)
If you are still not satisfied with the steps taken by iPrimus to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO).
The TIO will only investigate complaints if you have already attempted to resolve your issue with iPrimus and is an option of last resort.
You can contact the TIO on the below details:
T: 1800 062 058
W: http://www.tio.com.au/about-us/contact-us