Velocity-Opticomm Transition

Upgrade from Velocity to Opticomm Fibre

Find out if your address is eligible for upgrade

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Information
What is the Velocity-Opticomm Transition?
The Telstra Velocity network was purchased by Uniti Group in December 2020. Uniti Group will soon be transitioning the Velocity network into their Opticomm network. All households in the Velocity network will need to submit an upgrade order with an Opticomm provider.
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Better connectivity - opticom Information
Better connectivity

Enjoy a better connection on Opticomm’s next-gen broadband technology.

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Faster internet

Access Opticomm’s fastest speeds on a more reliable connection.

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Best of all, It’s free

The upgrade is being covered by Opticomm, so there is no cost to you.

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Great value

Save up to $20/mth for 6 months on high-speed plans. Offer ends 09/04/2024. T&Cs apply.

How it works?

Upgrading to Opticomm is easy

From address check to fast, reliable internet, here's how it works:
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People experiencing the benefits of Opticomm Fibre services
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Check your transition window
Step 1: Check your transition window

Enter your address here to see if your home is part of the Opticomm upgrade and when the upgrade will occur in your area (transition window).

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Step 2: Submit an order

Submit your order ahead of your transition window here or by calling 1300 152 961 and pick one of our award-winning plans.

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We'll organise the upgrade
Step 3: We'll organise the upgrade

iPrimus will coordinate your upgrade with Opticomm and complete your order during your transition window.

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Step 4: Enjoy fast, reliable internet

Once the upgrade is complete, simply plug in your modem and enjoy fast, reliable internet.

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People experiencing the benefits of Opticomm Fibre services
FAQ’s

Have Questions? We've Got Answers!

Everything you need to know about the Velocity-Opticomm transition.

The Telstra Velocity network was purchased by Uniti Group in December 2020. Uniti Group will soon be transitioning the Velocity network into their Opticomm network. All households in the Velocity network will need to submit an upgrade order with an Opticomm provider, such as iPrimus.

Households connected to the Velocity Network will be eligible.

Check your transition window here.

1) Check your transition window

Check when your address will be upgraded here.

2) Submit an order

Submit your order via the iPrimus website or by calling 1300 152 961

3) We’ll organise the upgrade

iPrimus will coordinate your upgrade with Opticomm and complete your order during your transition window.

This will depend on the location of your existing internet connection box.

If the connection box is located inside your property, then no appointment is required, and you will be able to access all available plans.

If the connection box is located outside your property, then an appointment will be required to upgrade the connection box so that you can access all available plans. iPrimus can manage this upgrade process for you. In the meantime, you will still be able to connect with iPrimus, however the available plans will be limited to Standard and Standard Plus plans. Please call us on  1300 152 961 and we’ll get you started.

If you’re not sure which type of connection box you currently have, please call us on  1300 152 961 and we’ll be happy to help.

Some properties on the Velocity network have connection boxes located on the outside of the property. These connection boxes are limited to 50Mbps plans (Standard Plus). An appointment will be required to upgrade the connection box so that you can access all available plans.

This upgrade is at no cost to you and iPrimus can manage this upgrade process for you. In the meantime, you will still be able to connect with iPrimus on our Standard or Standard Plus plans. Please call us on  1300 152 961 and we’ll get you started.

If you’re not sure which type of connection box you currently have, please call us on 1300 152 961 and we’ll be happy to help.

We’ll provide you with an Opticomm compatible modem when you join.

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Still have questions?

Feel free to get in touch with our friendly team via 131 789 or our chat service.

Terms & conditions
Important things to know

Here you can find information on our products such as pricing, plan inclusions and minimum contract terms to make sure you get the most out of our services.