nbn® Fibre Connect

Free fibre
upgrade on high-speed plans

Check if your address is eligible for a free nbn® upgrade.

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Benefits
Experience the benefits of a free fibre upgrade
Unlock faster internet speeds and enjoy superior reliability, with nbn® fibre technology
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Superior connection
Superior connection

Upgrade from old copper technology by bringing fibre optic cable directly to your home.

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Faster and more reliable
Faster and more reliable

Access nbn’s® fastest speeds on a more reliable network through fibre optic technology.

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Best of all, it’s free
Best of all, it’s free

The upgrade is being covered by nbn®, so there is no cost to you.

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Great value
Great value

Save up to $20/mth for 6 months on high-speed plans. Offer ends 09/04/2024. T&Cs apply.

How it works?

Upgrading to fibre is easy

From address check to fast, reliable internet, here's how it works:
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People experiencing getting the free fibre upgrade
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Check if you’re eligible
Step 1: Check if you’re eligible

Enter your address here to see if your home is eligible for the fibre upgrade.

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We’ll organise the install
Step 2: We’ll organise the install

iPrimus will coordinate your fibre upgrade with nbn® and keep you informed along the way.

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Step 3: Enjoy fast reliable internet!

Once the upgrade is complete, simply plug your modem into the new fibre connection and enjoy faster, more reliable internet!

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People experiencing getting the free fibre upgrade
Check eligibility

Find out if your address is eligible

Are you already an iPrimus customer?

Give us a call on 131 789  and ask about our free fibre upgrade program.

New to iPrimus?

Check your address below. Eligible plans will have 'Free Fibre Upgrade' next to plan name.

FAQs

Have Questions? We've Got Answers!

Everything you need to know about the fibre connect.

The Fibre Connect program is an nbn® initiative to upgrade eligible Australian households with a Fibre-to-the Node (FTTN) or Fibre-to-the-Curb (FTTC) connection to Fibre-to-the-Premises (FTTP), providing them when a faster and more reliable internet connection. nbn® plan to connect approximately 3 million Australian households in selected locations over the next few years.

If you currently have a Fibre-to-the-Node (FTTN) or Fibre-to-the-Curb (FTTC) connection, you may now be eligible to upgrade to Fibre-to-the-Premises (FTTP).

To qualify for the free fibre upgrade, eligible households with a;

  • Fibre-to-the-Node (FTTN) connection will need to order either Premium, Home Superfast or Home Ultrafast
  • Fibre-to-the-Curb (FTTC) connection will need to order either Home Superfast or Home Ultrafast

Give us a call on 13 17 89 and ask about our free fibre upgrade program.

Check your address here. Eligible plans will have “Free Fibre Upgrade” next to the plan name.

Don’t worry, we can still connect you to our award-winning broadband plans and we’ll let you know if your address becomes eligible in the future.

Yes, to complete the upgrade work will be required to install new nbn® equipment inside and outside of your premises.

To make sure you have a smooth upgrade, two important nbn® technician visits will take place.

You’ll only need to be home for one of them. iPrimus will book the required appointments and notify you via SMS of the appointment time.

1) Pre-installation visit

Here an nbn® approved technician will assess the outside of your premises. This will help them to identify any obstacles early and prepare for your upcoming installation appointment. nbn® will notify you via SMS ahead of the visit.

You don’t have to be home for this visit.

2) Installation appointment

The nbn® approved technician will install the new nbn equipment inside and outside your premises. In most cases this appointment will take between 3 to 4 hours. iPrimus will notify you via SMS of the appointment time.

You or someone over 18 needs to be home for this appointment.

This will depend on the availability of nbn® technicians in your area. We’ll keep you updated along the way and your existing service will continue work during upgrade process.

New Customers

We’ll provide you with a nbn compatible modem when you join

Existing customers

If your current modem was supplied by iPrimus then it will be compatible with your new fibre connection. If you're using your own modem we can't guarantee and recommend you check with the manufacture of your modem to confirm compatibility.

The nbn® technician will install your new Fibre-to-the-Premises (FTTP) service in parallel to your existing connection. There may be temporary service interruptions during the pre-installation visit and installation appointments.

To allow sufficient time for you to connect your modem or other internal equipment to the new fibre connection, iPrimus will leave your current service active for 6 days once the fibre upgrade is completed. You will only be billed for one service during this time.

Please contact our Technical Support team on 13 17 89 if you experience any issues or need any assistance.

The location of the new connection box can sometimes be negotiated with the nbn technician, but not always. nbn® will generally install the new connection box on the inside surface of an external wall, closest to the street.

Please note, it may not be possible to install the new connect box in the same location as where your original nbn technology connection points were.

Fibre-to-the-Node (FTTN) and Fibre-to-the-Curb (FTTC) both use a mix of copper and fibre optic technologies to bring the connection into your home.

Whereas Fibre-to-the-Premises (FTTP) uses only fibre optic technology. The closer the fibre optic line is to your home, the more reliable the connection will be and the faster the speeds you can access.

Yes, you can view the Fibre Connect Terms and Conditions here.

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Still have questions?

Feel free to get in touch with our friendly team via 131 789 or our chat service.

Terms & conditions
Important things to know

Here you can find information on our products such as pricing, plan inclusions and minimum contract terms to make sure you get the most out of our services.