Service description
This is a Post-Paid mobile phone service. Our plans are powered by the Optus 3G & 4G Plus Network, so you’ll get the same great coverage and service. Check out the full coverage map here. All plans come with unlimited national calls to landlines, mobiles, special numbers like 13/1300/1800, voicemail and national & international text. All call and data inclusions are for use within Australia only and expire after each billing period. Excess data will be automatically charged at $5 per additional GB.
iPrimus Acceptable Use Policy applies to all inclusions. iPrimus acts as a reseller of Optus services. iPrimus is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements.
Information about the pricing
Plan Details
| Plan | Lite * | Small | Medium | Large |
|---|---|---|---|---|
| Minimum Monthly Charge | $20 | $40 | $50 | $60 |
| Included Mobile Data | 10GB | 40GB | 70GB | 100GB |
| Included Call Value | Unlimited Standard National | |||
| Included SMS Value | Unlimited SMS & MMS (National &International) | |||
| International Calls | 100mins (35 Selected Countries) | 300mins (35 Selected Countries) | 500mins (35 Selected Countries) | 1000mins (35 Selected Countries) |
| Excess Data | Once included data is used, $5 per additional GB | |||
| Minimum Contract Term | 1 Month | |||
| Total Minimum Cost | $20 | $40 | $50 | $60 |
Click here for the list of selected countries
Unused included values expire monthly
*Lite plan available via the call centre on 13 17 89.
Conditions apply.
Usage Types Included in Included Call Value
| Plan | Lite | Small | Medium | Large |
|---|---|---|---|---|
| Standard National Calls | Yes | Yes | Yes | Yes |
| Standard Mobile Calls | Yes | Yes | Yes | Yes |
| Included SMS Value | 100mins (35 Selected Countries) | 300mins (35 Selected Countries) | 500mins (35 Selected Countries) | 1000mins (35 Selected Countries) |
| Calls to 13/1300 | Yes | Yes | Yes | Yes |
| Standard National and International SMS | Yes | Yes | Yes | Yes |
| National and International MMS | Yes | Yes | Yes | Yes |
| Voicemail | Yes | Yes | Yes | Yes |
| Premium Calls and SMS | No | No | No | No |
| Call Forwarding | No | No | No | No |
| VoLTE & Wi-Fi Calling | Yes | Yes | Yes | Yes |
Click here for detailed call pricing
From April 2023, all iPrimus mobile plans will support VoLTE and VoWi-Fi. There are no additional costs from iPrimus for these features.
Other information
Required
All iPrimus Mobile plans are BYO mobile phone. You will need a 4G Compatible Mobile Handset and SIM for this service. iPrimus does not supply mobile handsets.
Payment Options
Accounts must be paid by Direct Debit from a Bank Account or Debit/Credit Card nominated by you. If iPrimus allows you to pay by another method, a $2.95 non-direct debit fee applies. It is your responsibility to ensure that there are sufficient clear funds or credit limit available in your account to allow a debit payment to be made in accordance with a Direct Debit request. If there are insufficient clear funds in your account to meet debit payment fees may apply.
Receiving Statements
Your monthly bills will be sent to your nominated e-mail address. You can also view and download your bill in your iPrimus Account Toolbox.
Bundling Arrangements
This service does not require you to bundle any other iPrimus services.
Service Availability
Not available in all areas, Check out the full coverage map here.
Full Terms
Information and pricing is correct at time of printing. All pricing is inclusive of GST. This information is a summary only. Visit iprimus.com.au for our Standard Form of Agreement which sets out the terms and conditions on which we provide our products & services to you.
Monitoring your usage
View up to date information about your data usage by logging in iPrimus Account toolbox. Excess data, premium calls and texts are not included in your plan. You can find the fees here. Additionally, SMS alerts will also be sent once 50%, 85% and 100% of the included value has been reached. More details on usage alerts can be found here.
Using your service overseas
International Roaming is enabled on your iPrimus mobile plan, for details on the cost go to International roaming page.
Contact Details
T: 1300 85 44 85
F: 1300 85 58 58
Complaints & Disputes
If you have a complaint or a dispute please contact us on the below details:
T: 1300 85 88 44
F: 1300 85 20 04
Telecommunications Industry Ombudsman (TIO)
If you are still not satisfied with the steps taken by iPrimusto resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO).
The TIO will only investigate complaints if you have already attempted to resolve your issue with iPrimus & isan option of last resort.
You can contact the TIO on the below details
T: 1800 062 058
W: http://www.tio.com.au/about-us/contact-us