Internet usage FAQ

iPrimus believes in empowering customers with the tools they need to manage their own telecommunications expenditure and to reduce the risk of bill shock. To assist customers in this to monitor usage, iPrimus offers usage information as outlined below. For more information on managing your spend with iPrimus, check out our great range of Spend Management Tools and Advice.

Account information over the phone

Assistance is available to you from our Customer Service Staff during the following hours and staff can provide information regarding any unbilled amounts on your account and your information regarding your usage;

  • Monday to Friday 8am to 8pm

Your privacy is important to us, so be sure to have your account information handy so we can verify your identity before providing account information.


My Account

iPrimus broadband plans and bundles have 24-hour access to online self-help Account Management via the My Account section where there is the option to;

  • View current and previous bills
  • Check your account balance
  • See future charges not yet billed
  • Look at your Internet usage summary
  • Go over information about your plan
  • Edit options Record payment receipts
  • Make payments via Credit Card

For help accessing your My Account, please contact us. Please note that call records may not be displayed in real time and could be delayed by more than 48 hours.

Internet usage guide and FAQs

What is internet usage?

Internet usage is the amount of data which is transferred between your computer or other device (e.g. smart phone, tablet) and the Internet over a certain amount of time. This amount of data is measured in bytes, kilobytes, megabytes and gigabytes.

Data can be transferred in two ways;

  • From the Internet to your computer or device (download – e.g. watching a video online);
  • From your device or computer to the Internet (upload – e.g. uploading pictures to a social media site).

Regardless of how you connect to the internet, all activities, including Uploads and Downloads, contribute to your overall usage.

What is the difference between download and upload?

A download means that data is transferred from the Internet to your computer or device.

Examples of downloads

  • Email: Opening emails involves opening files received such as PDFs, word documents, photos and other attachments as well as written messages within the body of the emails themselves. Powerpoint formats, and any type of photo, attachment or written message.
  • Navigating the Web: Every site visited sends data to your computer so that it can display the information correctly.
  • Web-TV and Web-Radio: These online media types send a stream of data every second and so they use much more bandwidth than just surfing the web.
  • Chatting: This activity involves messages received in an online conversation. Video conference chatting uses more bandwidth than typed messages.
  • Downloading songs, movies, software or images also uses bandwidth.

An upload means data is transferred from your computer or device to the Internet.

Examples of uploads

  • Chatting: Each video conference or message sent in an online conversation is an upload. Video chatting involves larger amounts of data transfer than text chatting.
  • Email: Any message or attachment (photos or Word, Excel or PowerPoint files) sent in an email is an upload. The larger the file attachment, the larger the upload.
  • Music exchange sites (Peer-to-Peer): Some sites used for downloading files, songs and videos (such as LimeWire, Kazaa, BitTorrent, etc.) are based on file exchanges which involves other users accessing your library to download songs from it and this can count towards internet usage as an upload.

Most people tend to download more than they upload.

Why does iPrimus have a Fair Use Policy?

iPrimus tracks usage and sets acceptable usage limits in order to offer an excellent product and service to all iPrimus Customers and provide reliable, consistent service.

What is a gigabyte (GB) of data?

A gigabyte (GB) is measurement unit for computer data that is technically about 1,048,576 Kilobytes (KB) and around 1000MB… but in the real world, this equates to approximately:

Around 200 music tracks (5MB each); or

Approximately 1000 images or photos (1MB each);

1.4 standard definition movies (700MB per movie)

2 hours of streaming TV (500MB an hour)


What can cause unexpected high usage?

The most common culprits for data disappearing are;

  • Streaming: Video or audio content on YouTube,, tou,tv, etc.
  • Online gaming: such as XBOX LIVE,,
  • Automatic updates: e.g. Adobe, Windows, Explorer, etc.
  • Exchanging files via Itunes, LimeWire,, Kazaa, BitTorrent, etc.

If you are happy with your use of the above, then perhaps you should consider a different plan. In most cases, iPrimus will not charge fees to upgrade to a larger data allowance (although the monthly access fee charges may be higher).

How can I check and monitor my Internet usage?

There are several ways to check your Internet usage, check out our Internet Usage page for advice and contact details, log into your Account Toolbox or call our friendly customer service representatives.

How much data does it take to... ?

Below are some general estimates of common amounts of data used for usual internet activity. The guidelines below are only approximate so please be aware that actual usage could be far greater (e.g. if very High Definition movies or images are downloaded instead of standard definition or you receive or send a large amount of emails with large attachments)

Activity type Measurement of estimated / approximate data used
Internet browsing /surfing 5MB per hour
Emails 500KB per email (estimate includes attachments & spam)
Films 2GB per film (avi, mpeg, divx)
Game/Movie Trailers 100MB each
Music tracks 5MB per song (4-5min duration)
Online gaming 15MB per hour
Online radio Average stream at 128Kbps
Photos/Documents 850KB per image
Videos 2MB per minute


How much data do I need for the way I (& my family / household) use the internet?

Below are some data allowances of iPrimus plans and general estimates of descriptions of internet usage for that amount of data allowance. The guidelines below are only approximate so please be aware that your actual usage could be far greater (e.g. if automatic updates are enabled, very High Definition movies or images are downloaded instead of standard definition or you receive or send a large amount of emails with large attachments).

Activity type Surfing the internet Emails received Photos & Documents Music Files Online radio streaming Online Gaming Video watching Game & Movie trailers Films
Data Allowance and your needs hours / week number / week number / week number / week hours / week hours / week hours / week number / week number / week
200MB Data Allowance / Month 4 7 - - - - - - -
User type: Light - Beginner/Limited Use                  
(One user)                  
Example of iPrimus plan: iPrimus Speedster 1GB                  
500MB Data Allowance / Month 12 14 6 5 - - - - -
User type: Light- Occasional Use                  
(Single or Couple)                  
Example of iPrimus plan: iPrimus Starter Broadband                  
2GB Data Allowance / Month 18 12 10 10 2 2 1 - -
User type: Light to Intermediate - Frequent Use (Couple or Limited Family Use)                  
Example of iPrimus plan: iPrimus Starter Broadband                  
5GB Data Allowance / Month 26 30 12 15 3 3 2 2 2
User type: Intermediate                  
Regular Use (Family) 2 - 3 people Example of iPrimus plan: iPrimus Family                  
10GB Data Allowance / Month 30 60 30 20 4 8 4 4 3
User type: Intermediate to Heavy - LargeFamily/Small Business/Serious Users (3 - 4 People)                  
Example of iPrimus plan: iPrimus Family                  
20GB+ Data Allowance / Month 50 150 100 30 10 30 8 7 7
User type: Heavy to Extreme - Home Network/Small Business/Pro Users (4+ people)                  
Example of iPrimus plan: iPrimus No Worries Unlimited Data