nbn™ speeds

Everything you need to know about nbn™ speeds with us

We have three nbn™ speed tiers

Basic

Right for light users

  • Ideal for 3 devices
  • Surf the web
  • Video calls
  • Download music
  • Stream video

High-performance

Great for a little more

  • Ideal for up to 6 devices
  • Basic, plus:
  • Multi-device streaming
  • Live competitive gaming
  • Streaming 4K videos
  • Home businesses

Ultimate

Supercharged entertainment

  • Ideal for 7+ devices
  • All the rest, plus:
  • Online gaming
  • Uploading 4K videos
  • Cloud storage
  • Power users
  • Working from home

We think that it’s important to keep your internet connection performing at an optimal level. We also think that things like streaming movies and TV shows are a pretty high priority for our customers. So, we monitor our network to identify improvements, and we’ve optimised our network for streaming.

Before you choose your speed – there are a few things to consider

Your nbn™ co technology type

Each type of nbn™ technology has a range of theoretical maximum line speeds. It’s important to remember that your actual speed may often be slower than the theoretical maximum.

Peak times

During peak times, like between 6 pm – 10 pm, your nbn™ experience may fluctuate as more people start to use the internet in your area.

Your setup

Your modem age and quality, Wi-Fi network, in-home wiring, the device that you are using and the content that you are downloading can all affect the actual speed you experience.

Your Wi-Fi

Modem placement and radio and electrical interference from other devices in, or near, your home can impact the performance of your Wi-Fi.

Here are a few things that you can try to help improve the Wi-Fi performance in your home:

  • Place your modem in a central part of your home.
  • If you have a multi-story home, place your modem near the stairwell.

In-home wiring

If the copper lines in your home are damaged, corroded or even badly connected or configured, it can affect your nbn speeds. We have trained technicians who can visit your home to identify and resolve issues created by your in-home wiring at a cost to you. Let us know if you want to talk about this further.

Your modem

If you're using the nbn™ modem that was supplied by us, it will be configured to work effectively on the nbn™ network.

Network issues

There may be times when unforeseen circumstances will affect the nbn™ network and impact the quality of your internet connection.

The nitty gritty

Technology types

Technology

Our speed tiers

Theoretical maximum wholesale line speeds

Fibre to the Premises (FTTP) and Hybrid Fibre Coaxial (HFC) Basic 12 download /1 upload
  High-performance 25 download /5 upload
  Ultimate 100 download /40 upload
Fibre to the Node (FTTN) and Fibre to the Building (FTTB) Basic 12 download /1 upload
  High-performance 25 download /5 upload
  Ultimate 25-100 download /5 -40 upload
Fixed Wireless (FW) Basic 12 download /1 upload
  High-performance 25 download /5 upload

The details:

Actual speeds

For each of the nbn technologies, the actual speeds that you experience will be less that the theoretical maximum line speeds. This is especially the case during busy periods and the factors explained.

FTTN and FTTB

Fibre to the Node, or FTTN is connected to your home using both optical fibre and copper cables. Optical fibre cables are connected to a node in your street, or a street nearby. Your home is connected to the node using copper cables.

Fibre to the Building, or FTTB is connected to your home using both optical fibre and copper cables. Optical fibre cables are connected to a node in your building. Your home is connected to the node using copper cables.

Both FTTN and FTTB speeds are affected by the factors below:

  • The length and quality of the copper line from your home to the node
  • Weather conditions, especially heavy rain
  • The quality and layout of the cabling in your home
  • Electrical interference both inside and outside your home

FTTN and FTTB has a theoretical maximum nbn wholesale line speed of between 25Mbps and 100Mbps (download) and between 5Mbps to 40Mbps (upload). Because of this, they may be slower than the speeds described for our Ultimate speed tier.

FW

Fixed wireless, or FW, is connected to your home by a fixed antenna on your roof. The antenna received a signal from a local wireless tower, and is wired to the nbn™ connection box inside your home.

Fixed wireless speeds are affected by the factors below:

  • The signal strength or any obstructions in the antenna’s line of sight to the tower
  • Weather conditions, especially extreme heat and heavy rain

Our Ultimate speed tier is not available with a fixed wireless nbn™ connection.

Maximum speeds

We can’t confirm your maximum line speed until your internet is installed and activated on the nbn™ network. Once you’re connected, we can check if your line can support the minimum performance defined for the speed tier you have chosen. If it isn’t, we can move you to a lower speed.

Speed boosts

There are limits to how much a speed tier upgrade will improve your speed performance. If you are on the Ultimate speed and you’re not happy with the speed that you are experiencing, you can move to the next speed down.