What equipment will be installed on my property?

Fibre Optic services will always have a Termination unit which can have many different names

  • Network Termination Device/Unit (NTD/NTU)
  • Optical Network Terminal (ONT)

Even though there are many different names for these devices they all serve the same purpose. The NTD/ONT is a Fibre Optic Modem that cannot be configured.

  Troubleshoot - Cant Connect



  Troubleshoot - Slow Speeds



How do I connect to Fibre?

As consumers you are unable to configure the NTD and therefor the authentication (ISP username and password) needs to be made from a router.

 

On the Primus network, customers must use a Primus supplied router

 

There are many advantages in using a router.

Some advantages of using a router for a bridged connection are

  • Firewall
  • Packet Protection
  • Port Forwarding
  • QOS
  • Multiple Device Connections
  • Wireless Capable (WiFi)
  • And More

 

Would you like help to set up your Fibre service?

  Setup a Fibre Connection



Or would you like to see the Fibre settings only?

  Router Setup Guides and Config Setup

 

 

Are you having issues with your Fibre service?

Use one of the following guides to troubleshoot and raise a fault to our senior support team

  Troubleshoot - Cant Connect



  Troubleshoot - Slow Speeds



Use one of our following guides to troubleshoot your internet issue

  Troubleshoot - Drop Outs



  Troubleshoot - Gaming Latency