Mozilla Thunderbird - New Setup

To help you configure Mozilla Thunderbird to check your Primus e-mail, we've prepared a step-by-step guide.

Please note that Primus tech support aren't able to assist you with Thunderbird-related queries.

If you run in to difficulties we have a guide to resolving common problems - further support for Mozilla Thunderbird is available from Mozilla's support site and support forum.

Some description
Tip: if the account wizard doesn't load when you start Thunderbird, you'll need to follow an alternate setup guide, as there are a few extra steps you need to take.
  1. Start Mozilla Thunderbird. A wizard should begin to guide you through the configuration process. On the first screen of the wizard, ensure Email account is selected and click Next >.
    Some description

  2. Enter your name and e-mail address in to the relevant boxes (as shown), then click Next >.
    Some description

  3. For Incoming Server, enter pop.iprimus.com.au and for Outgoing Server, enter smtp.iprimus.com.au (as shown), then click Next >.
    Some description

    Note: PrimusOnline customers please use pop.primusonline.com.au and smtp.primusonline.com.au

  4. The usernames as shown on this screen should already be correct, so just click Next >.
    Some description

    Note: PrimusOnline customers please use your full email address as the username.

  5. As per the usernames, your account name should be just fine. Click Next >.
    Some description

  6. On the account confirmation screen, check that all details are correct and click Finish.
    Some description

  7. When prompted, enter your account password in to the box as shown, put a tick in the Use Password Manager... box and then click OK. Your mail should now download, and Thunderbird is now configured for use!
    Some description