We've got you covered!
Did you know most enquiries can be answered or submitted via our website?
Here is a helpful list of all the things you can do online, when it suits you!
All this information can be found on our support site but we've put the frequently used options below to get you started!
Your account toolbox is the key to your iPrimus account!
Once logged in you can
- Upgrade Your Plan and Internet Speed
- Pay Your Bill
- Add or Update Direct Debit
- View Current and Past Bills
- Update Contact Details
- Add Secondary Accounts Holders (Authorised Representatives)
- View Usage
- Add a Static IP Address
- Pause Your Bill
- Pause Your Internet
Click here to login now or download the iPrimus app from Apple or Google Play store.
To sign up for a new internet service or move your existing ADSL service to NBN Click here
To sign up for a new mobile plan Click here
Billing & Accounts
Need to pay your bill or add / update direct debit details? Click here
Paid via PBAY and need to report your payment? Click here
Need help understanding your bill? Click here to check out our bill explanation guide
Have questions about payment methods, fees or charges? Click here
Moving-house? To submit a relocation online Click here
Technical Support, Outages & Faults
Need to setup your modem? Click here for video setup guides
Experiencing service difficulties and need to log a fault? Click here to raise a fault online
Product Information and FAQ’s
Have questions about your internet service? Click here
Have questions about your land line? Click here
Have questions about your mobile? Click here