Self Help

Quick and Easy Self-Help Options

We’ve got you covered!

Did you know most enquiries can be answered or submitted via our website?

Here is a helpful list of all things you can do online, when it suits you!

All this information can be found on our support site but we’ve put the frequently used options below to get you started!

Account Toolbox

Your account toolbox is the key to your iPrimus account!

Once logged in you can

  • Upgrade Your Plan and Internet Speed
  • Pay Your Bill
  • Add or Update Direct Debit
  • View Current and Past Bills
  • Update Contact Details
  • Add Secondary Accounts Holders (Authorised Representatives)
  • View Usage
  • Add a Static IP Address
  • Pause Your Bill
  • Pause Your Internet

Click here to login now or download the iPrimus app from Apple or Google Play store.

Billing & Accounts

Need to pay your bill or add / update direct debit details? Click here

Paid via PBAY and need to report your payment? Click here

Need help understanding your bill? Click here to check out our bill explanation guide

Have questions about payment methods, fees or charges? Click here

Moving-house? To submit a relocation online Click here

Technical Support, Outages & Faults

Need to setup your modem? Click here for video setup guides

Internet just gone offline, there might be an outage! Click here for NBN network status or Click here for iPrimus and Other Network Status

Experiencing service difficulties and need to log a fault? Click here to raise a fault online

Product Information and FAQ’s

Have questions about your internet service? Click here

Have questions about your land line? Click here

Have questions about your mobile? Click here