Skip to main content

Fibre to the Basement (FTTB) nbn™ Technology

Your preparation guide for FTTB

About Your nbn™ Modem:

Your nbn™ network preparation is minimal as the nbn™ connects to your existing telephone socket.

  • Simply set up your nbn-compatible modem using the instructions provided to you.
  • The modem will connect to just one of your existing telephone wall sockets, and your phone into the back of the modem, make sure this is in a position that makes it easy for you to access.  

Your Checklist for Connection:

Connection date:

 I have been informed of my connection date and have confirmed with iPrimus whether I need to be home for the appointment.

Modem:

 I have received a new nbn-ready modem from iPrimus.

Equipment check:

 I have checked with my device provider and my service providers that any devices I rely on, such as an EFTPOS machine, medical and security alarms etc will work over the nbn™ network.

 I understand that my current telephone socket will no longer support my landline/ home phone service once the switch to the nbn™ network is complete and that I will be using my home phone via the modem, once iPrimus confirms activation of my service.

Building Manager:

 I have checked with my Building Manager that they will be available to allow the nbn™ approved technician access to the communications room, and if any special requirements exist for my building.

Activation time

 I understand that it may take up to 24 hours for my service to become active following modem set-up. Also that there may be an interruption to my internet connection during this time.

 

Want more details? Download your full nbn™ Preparation Guide

Get in touch

We've got you covered!
Did you know most enquiries can be answered or submitted via our website? Visit our Support Page for more information.
Sales enquires 131 789
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
LOG A FAULT ONLINE
Accounts & Billing
9am - 6pm (AEST) Mon - Fri
Click here to get help with Accounts & Billing
E-mail us at [email protected]

 

Start live chat

Download on the App Store   Download on the App Store

Login now or download the iPrimus app from Apple or Google Play store.