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How to return your iPrimus hardware FAQ

What hardware are you returning to iPrimus?

Your modem

  • Let us know that you want to return your modem. Once we’ve processed your return request, we’ll send you an SMS and email with instructions.
  • Drop your modem off to an Australia Post store and give them your return code. Australia Post will organise for your modem to be returned at no cost to you.
  • If you don’t have a code yet, call us on 1300 85 85 85 before you get to Australia Post.
  • Keep your receipt.

Make sure that you return your modem within 30 days to avoid a non-return fee.

Items to return

Ethernet Cable

Power Cord

Phone Cord

ADSL Filter /Splitter

Modem/Router

What happens if I don’t have all items listed?

If you don’t have all of these items, just return what you have. We’ll contact you if there are any issues

Next

When we’ve received your hardware, we’ll let you know by SMS

If you keep getting reminder messages 7 days after you’ve returned your hardware call us on 1300 85 85 85 with your receipt handy.

Your Fetch TV box

  • Let us know that you want to return your modem. Once we’ve processed your return request, we’ll send you an SMS and email with instructions.
  • Drop your modem off to an Australia Post store and give them your return code. Australia Post will organise for your modem to be returned at no cost to you.
  • If you don’t have a code yet, call us on 1300 85 85 85 before you get to Australia Post.
  • Keep your receipt.

Items to return

Set Top Box

Power lead with power pack

Remote with batteries removed

HDMI Cable

Ethernet Cable

What happens if I don’t have all items listed?

If you don’t have all of these items, just return what you have. We’ll contact you if there are any issues.

Next

When we’ve received your hardware, we’ll let you know by SMS

If you keep getting reminder messages 7 days after you’ve returned your hardware call us on 1300 85 85 85 with your receipt handy.

Mobile

  • Let us know that you want to return your Fetch box. Once we’ve processed your return request, we’ll send you an SMS and email with instructions.
  • Drop your Fetch box off to an Australia Post store and give them your return code. Australia Post will organise for your Fetch box to be returned at no cost to you.
  • If you don’t have a code yet, call us on 1300 85 85 85 before you get to Australia Post.
  • Keep your receipt.

Make sure that you return your mobile within 30 days to avoid a non-return fee.

Documents

Complete and sign the iPrimus External Repair Agreement and return it with your mobile.

I have an iPhone. Do I have to make any changes to my phone settings?

What do I need to return?

Your handset plus all supplied accessories, (in the box if possible).

The power cord leads

What happens if I don’t have all items?

Send back all the items you have and we’ll be in contact if there are any major issues.

Next

When we’ve received your hardware, we’ll let you know by SMS

If you keep getting reminder messages 7 days after you’ve returned your hardware call us on 1300 85 85 85 with your receipt handy.

 

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