Here are details about what an outage means for you.

What is an outage?

An outage is a service interruption that is affecting multiple customers. Your service may be completely offline or work intermittently during the outage.

How long will my internet be down?

The estimated restore date and time is in the SMS we sent you.

What happens next?

If we have any additional information we’ll contact you or send updates via SMS.

How will I know when the outage is fixed?

We’ll send you an SMS when the outage is resolved, you may need to switch off / switch on your modem for it to reconnect.