Here are details about what an outage means for you.

What is an outage?

An outage is a service interruption that is affecting multiple customers. Your service may be completely offline or work intermittently during the outage.

How long will my internet and / or phone be down for?

Outages are unplanned and unexpected so it’s difficult to estimate how long they will take to fix. As they affect many customers they are prioritised and generally fixed very quickly. Usually you will be down for a few hours at most but we’ll let you know if there are updates.

What happens next?

If we have any further information, such as an estimated time that your services will be fixed we’ll let you know.

How will I know when the outage is fixed?

We’ll send you a SMS when the outage is resolved, you may need to switch off / switch on your modem for it to reconnect.