Internet and Home Phone

Critical Information Summary


Your Plan is a bundle that includes a Broadband Internet Service, VoIP Home Phone Service, and a Wi-Fi Modem (brand and model may vary).



This is a consumer-grade residential internet and VoIP (Voice over IP) services home phone plan, which allows you to make and receive calls through your broadband connection. You can transfer your existing home phone number or connect a new phone number with iPrimus. VoIP is internet telephony and the availability and quality of the service may differ from a standard copper telephone service. iPrimus only offers a telephone service to customers who agree to waive their rights under any applicable Customer Service Guarantee for this service. More information is available on

iPrimus VoIP can ordinarily be used to call the emergency number 000, however a VoIP service is not considered reliable in an emergency such as, for example, during a power outage. VoIP services are not recommended if you/another resident have a disability, serious illness or other life-threatening condition necessitating an uninterrupted phone line.



Core Plan Inclusions
Available Contract TermsMonth-to-Month
Minimum Monthly Fee$70/mth
Included Speed TierStandard (nbn25/Fibre25) or Fixed Wireless Standard
Data AllowanceUnlimited
Voice ServicePay as You Go
(call rates detailed below)
Setup FeenbnTM$0
Hardware Costs & Repayment OptionsA Wi-Fi modem is included with all iPrimus plans.
Total modem cost $180 over 18 months.
iPrimus will cover the cost of your modem if you stay connected for 18 months (Hardware Repayment Period)
($10/mth credit applied over 18 months)
Cancelling your service
(Broadband & Telephony)
You may cancel your services with us at any time without incurring any additional charges with the exception of any amounts owing for hardware.
Early Termination of Hardware Repayment Period
If you choose to cancel your service within the Hardware Repayment Period, you will need to pay $10/mth x the number of months remaining.
Total Minimum Cost$250 if you cancel your service during the first month.
Calculated as: (Monthly Fee (incl. add ons) + $180 Wi-Fi modem cost)
Core Plan Add-OnsAdditional Monthly Fee
Internet Speed PacksStandard Plus$10
Fixed Wireless Plus$10
Home Superfast$30
Home Ultrafast$50
Static IPStatic IP$5
Call PacksUnlimited Landline & Mobile - Australia$10
Unlimited Landline & Mobile - Australia + 2000 International minutes$30
Home Phone - Pay as You Go call rates
Local Calls20c untimed
National/Interstate Calls20c Per call
Australian Mobile Calls36c Per Minute
Cost of standard 2 min call to Australian Mobiles$1.17
13/1300 Calls44c Per Call
Flag Fall45c
International CallsPlease visit



Service not available to all areas, homes, or customers. While we perform preliminary qualification checks upfront for broadband service availability, the type of service offered (nbn, Opticomm or RedTrain) may be subject to further qualification checks to determine what is available at your location. If we are unable to connect all your bundle services, we will attempt to contact you to discuss further options first or if we can’t contact you after making reasonable attempts, we will cancel your order. A modem capable of transfer speeds greater than 250mbps is necessary for Home Superfast or 1000mbps for Home Ultrafast. iPrimus modems are capable of these speeds. nbn Fixed Wireless speeds will be lower than other nbn access types.



For information about your current usage levels please use the iPrimus account toolbox, available at or contact Customer Service.



Set-up fees

Set-up fees apply for Opticomm and RedTrain plans. There are no set-up fees on any of our nbn plans.

New Development Charges

nbn Co, Opticomm and RedTrain charge $300 for first-time connections in new developments. Additional charges may apply for subsequent connections requiring installation of additional equipment or non-standard connections.



For your internet service, you may need a nbnTM, Opticomm or RedTrain connection box, (plus a nbnTM outdoor antenna for Fixed Wireless services) and a compatible modem. If you have elected to use your included VoIP service, you will need a compatible telephone handset.

DevicePayment OptionTotal Cost
Wi-Fi ModemIncluded when you stay connected for 18 months$180

A Wi-Fi modem is included with all broadband plans. Brand and model may vary. Wi-Fi modem may be refurbished and is yours to keep. For warranty information please refer to

You may receive a notification to return the nbn connection box to us (e.g. where the equipment is faulty). If you fail to return the nbn connection box within 30 days of receiving such notification, you may be charged a non-return fee of $140. 

The nbnTM connection box is the property of nbn co and must remain at the property when you leave.



This is a bundled plan for both internet and home phone services. If you cancel or transfer either service (home phone or internet) the other service will also be cancelled.

iPrimus Acceptable Use Policy applies in relation to plans which include unlimited data consumption. This plan does not have included calls, however, call packs can be purchased and can be cancelled at any time. iPrimus Acceptable Use Policy applies to calls. Please check the iPrimus website for all other call type charges.



Accounts must be paid by Direct Debit from a Bank Account or Debit/Credit Card nominated by you. If iPrimus accepts payment by another method, a $2.95 non-direct debit fee applies. It is your responsibility to ensure that there are sufficient clear funds or credit limit available in your account to allow payment to be made in accordance with a Direct Debit request. If there are insufficient clear funds in your account to meet payment, fees may apply. To cancel or modify a Direct Debit arrangement, please call 13 17 89.



iPrimus will send your invoices to your nominated email address each month. View up to date information about your service by logging in to My Account.



This information is a summary only. Visit for our Standard Form of Agreement which sets out the terms and conditions for our products & services.



T: 13 17 89
E: [email protected]



If you have a complaint or a dispute, please contact us on the below details
T: 131 789
E: [email protected]


Telecommunications Industry Ombudsman (TIO)

If you are still not satisfied with the steps taken by iPrimus to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve your issue with iPrimus & is an option of last resort.
You can contact the TIO on the below details: 
T: 1800 062 058  



To better understand broadband technologies and the factors that can influence the performance of your broadband service, you can visit the Communications Alliance Broadband Education Package website at



The eSafety Commissioner provides a range of educational material about staying safe online:
A range of certified Family Friendly Filters can be found on the Communications Alliance website:


Effective Date: 03/07/2024