Still have a problem? Don’t worry we’ve got you covered below!

Why have I received this message?

Depending on the issue reported we can either see your issue has been resolved with remote testing and / or a field technician has advised us they have found and repaired your issue.

My issue isn’t fixed, what do I do?

1. Power cycle your devices.

Sometimes things need a kickstart, we may have fixed your issue, you just need to switch off and switch back on to reconnect.

2. Make sure everything is plugged in correctly.

When you called to report this issue you probably went through a process of disconnecting and reconnecting cables and equipment, sometimes things aren’t plugged back in correctly.

Visit www.iprimus.com.au/setup to make sure you have everything connected properly.

3. Contact US

Give us a call on the number provided in the SMS you received. Make sure to quote your case number and we’ll take it from there!