You may have some questions, we’ve got you covered below!

What happens now?

It looks like the fault is outside your premises, a technician will attend to investigate on or before the date indicated in your SMS.

Do I need to be home?

Sometimes the technician may knock on the door if they are working near the premises but you don’t need to wait at home for them.

Will my fault be fixed by the technician?

In most cases the technician will resolve the fault.

In some cases there is follow-up work required after the technician attends, don’t worry we’ll contact you as soon as we get an update from the technician.

When will I hear from you?

As soon as the technician sends us a report we’ll get in touch with you. At latest this may come the day after the date indicated on the SMS you have received.

Can the date be moved forward?

We work closely with our suppliers to give you the quickest technician response times possible, the date provided is based on technician availability in your area and cannot be moved forward.

Don’t forget, whilst the date provided may be a few days away it can be attended anytime before this date.

Do I need to do anything?

Just leave your modem and / or phone plugged in as normal, you may notice your services start working before you hear from us.