You may have some questions, we’ve got you covered below!

What happens now?

We have booked a technician appointment to investigate your fault.

Do I need to be home?

Yes, someone over the age of 18 needs to be in attendance for the duration on the appointment.

I can’t be there, how do I reschedule?

Call the number listed in the SMS you received, quote your case reference number and tell US you need to reschedule.

Will my fault be fixed by the technician?

In most cases the technician will resolve the fault.

In some cases there is follow-up work required after the technician attends, we’ll contact you as soon as we get an update from the technician.

The appointment time has finished but I haven’t seen a technician. What do I do?

Don’t worry, whilst the technician should attend the premises during the appointment window they may be working on your fault in the area around your premises.

If the appointment time has expired you can leave, we will contact you as soon as we get an update from the technician.

When will I hear from you?

As soon as the technician sends us a report we’ll get in touch with you.

Generally this comes a few hours after the appointment but can take up to 24 hours in some cases.