Moving House

iPrimus can take the stress out of relocating your telephone and Internet services.

We understand that moving house can be stressful, but let iPrimus take the hassle out of moving your telephone and Internet services while you take care of other things.

We look after:

• New connections to a new property
• New connections to an existing property
• Reconnection of existing services to a new address

For relocation costs and other information, see our Moving House frequently asked questions.

How do I get started?

Simply take a few minutes to fill out the Moving House online form and we do the rest.

You will need to have the following information on hand before submitting a Moving House request:

1. Only the account holder or TPA (Third Party Authority) that can use this service.
2. Your iPrimus customer number, located on the top-right hand side of your invoice.
3. Details of the new premise where you wish to have your services relocated to.
4. The date and time when you would like to disconnect the services at your current address and reconnection to your new service address (connections and disconnections area available weekdays, between 9am to 5pm).
5. If you would like to change your current plan, please specify the new plan you would like to change to in the form. Please note that some plans may not be available in all areas.

If you have any questions regarding the moving house or relocation process, simply call us on 1300 85 44 85 (choose option 1, 3 and 1 for relocation), Monday to Friday between 8:30am -5:00pm (AEST).

What happens after I submit a Moving House application?

You will automatically receive a confirmation e-mail to acknowledge your application. After your order has been placed, we will contact you via SMS or recorded message to advise your order number and we will take care of the rest. Please check your e-mail/SMS/messages regularly for updates.

If you are only relocating a home phone, then no work will be required at your new premises unless you require a new line to be installed. The relocation process will take up to 5 business days (or up to 15 business days if you move in to a rural area). If you are relocating a broadband internet connection (if DSL is available at the new premise), this will take place approximately 5 working days after the phone line is connected.

You may also check the progress of your application by contacting us on 1300 85 44 85 (Choose option 1, 3 and 1) and quoting your order number or send an e-mail to: consumerprovisioning@primustel.com.au with your order number.

To find out more about our phone and broadband relocation service, please check out FAQs page or contact us on 1300 85 44 85.