Spend Management Tools and Advice

iPrimus prides itself on providing excellent customer service and this extends to providing advice and various useful tools which can help you see how you use your service/s with iPrimus and ways that you can simply manage your spend.

Choosing the right plan

Choosing the right telecommunications product to suit your needs can help you to keep control of your spending from the start. We recommend that you review the applicable charges for plans, keep your expected use of the services in mind and be aware of any eligible savings,, for example, by bundling your phone and internet with iPrimus.

Get everyone on board!

It's important to discuss responsible phone and internet use with your family, housemates and/or partner so that everyone understands how their use can impact your household financially. Especially for younger and teenage phone users, discuss the use of Premium Voice Services and Premium SMS / MMS Services that can rack up large, unexpected bills in a short space of time. We have provided further information on these services and available barring options below.

Account Toolbox

iPrimus broadband plans and bundles have 24-hour access to online self-help Account Management via the Account Toolbox where there is the option to;

• View current and previous bills
• Check your account balance
• See future charges not yet billed
• View your Internet usage summary
• Go over information about your plan
• Make changes to your account details
• Record payment receipts
• Make payments via Credit Card

For help accessing your Account Toolbox, please contact us. Please note that call records may not be displayed in real time and could be delayed by more than 48 hours.

Account information over the phone

Assistance is available to you from our Customer Service Staff on 1300 85 85 85 during the following hours;

• Monday to Friday 9am to 6pm
• Saturday 9am to 5pm

Staff can provide information regarding unbilled charges on your account and information regarding your usage. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity. Please note that call records may not be displayed in real time and could be delayed up to 48 hours. Charges for International Roaming and Premium Services may be further delayed.

Call Barring Requests and Call Controls

If you would like to manage your spending on iPrimus service/s, you can request that your account is restricted for particular call types or premium services. Contact Customer Service on 1300 85 85 85 to chat about our call barring services.
Call Control is another option available to you which can prevent the calling of specific phone numbers from your landline. You can contact Customer Service on 1300 85 85 85 or via Primus Live Chat to activate Call Control.
For further information, please have a look at our factsheets on Premium Voice Services and Premium SMS / MMS Services which discuss the risks of using these services and how you can keep in control.

Excess Usage Fees & Speed Shaping

iPrimus'; fixed broadband plans do not charge for usage in excess of the monthly data allowance, meaning you won’t be shocked by excess data fees when your bill arrives. Instead, the connection speed will be slowed for the remainder of the month if your plan allowance is reached. Data top-ups can be purchased for most plans and on many plans, you can increase your monthly allowance with no plan change fees (though increased monthly fees may apply).

Pre-Paid Services

If you are concerned about managing your spend or the spend of family members, iPrimus offers some pre-paid services to enable customers to limit their expenditure and stay in control.

Assistance via Primus Live Chat

Primus Live Chat is available online to answer your questions about spend management options or any other questions during the following times;

• Monday to Friday 9am to 6pm
• Saturday 9am to 5pm

Would you like some help?

If you would like help with any of these spend management tools or further information, please contact us.

Handy billing and spend management links

• See below fact sheets on avoiding unexpected high bills;
• Primus Live Chat for answering your spend management questions;
• See below factsheets on Premium Voice Services and Premium SMS / MMS Services;
• Primus Financial Hardship Policy
• Payment methods

Credit Control Tools

Premium Voice Services

Premium SMS / MMS Services