Our Standard Form of Agreement consists of the Core Terms and the Service Schedule/s applicable to your Services

1. Core Terms - 1 September 2012
2. Service Schedules:
   • Fixed Line Telephone Service Schedule
   • Internet Service Schedule
   • MultiVoice (formerly Digital Direct) Service Schedule
   • Mobile Service Schedule
   • Lingo by Primus (formerly TalkBroadband) Service Schedule
   • Web TXT Service Schedule
   • Wireless Broadband Service Schedule (Speedster)
   • Accella Service Schedule
   • PIPN Service Schedule
   • Data Trial Service Schedule
   • Data Centre Core Terms and Co-Location Service Schedule
3. Summary of Primus Standard Form of Agreement (August 2012)

The following are applicable to specified Primus Services.

• SPAM Policy
• Primus Acceptable Use Policy
• iPrimus Max Business Rules
• iPrimus Platinum Business Rules
• Primus One and Primus Broadband One
• Things you should know about your broadband or home phone service
• Premium Services Information
• Automatic and Direct Debit Service Agreement
• Data Centre Service Level Agreement

Earlier Standard Form of Agreement documents are linked below.

• Core terms (prior to 10 May 2010) / Core terms (10 May 2010)
• Standard Forms of Agreement prior to 28 February 2006
• Mobiles Service Schedule for contracts for mobile services made between 28 February 2006 and 11 May 2006
• Mobiles Service Schedule for contracts for mobile services made between 11 May 2006 and 30 September 2011

You may require Adobe Acrobat Reader to view the documents listed above.

Queries:

Residential customers: customerservice@iprimus.com.au
Corporate customers: business_enquiries@primustel.com.au