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Fibre Optic Internet | Fibre to the Home

Fibre To The Home

Be one of the first to experience the future!

Fibre to the Home (FTTH) is the new broadband service being installed in selected towns and estates across Australia as part of the NBN, and other Greenfield developments. Fibre to the Home uses fibre optical cables to deliver ultra-fast broadband and telephone services with network interface speeds of up to 100Mbps*. Learn more about FTTH speeds.

Fibre to the Home broadband can provide for a much faster and superior performance than a regular broadband ADSL service and is not affected by the distance from your telephone exchange - just one of the great advantages of fibre optic internet.

Bundles (Broadband & Telephone)
Plan Interface Speeds
(Mbps)*		 Monthly
Data Allowance		 Peak times Monthly Cost  
iPrimus Max 89
6mths 1/2 price		25/515GB
(5GB peak + 10GB off peak)		10am-2amMonths 1-6: $44.50,
Months 7-24: $89.00.
Includes Wireless Router
($12.95 delivery)
iPrimus Max 109
6mths 1/2 price		25/530GB
(15GB peak + 15GB off peak)		12pm-12amMonths 1-6: $54.50,
Months 7-24: $109.00.
Includes Wireless Router
($12.95 delivery)
iPrimus Max 129
6mths 1/2 price		25/550GB
(25GB peak + 25GB off peak)		12pm-12amMonths 1-6: $64.50,
Months 7-24: $129.00.
Includes Wireless Router
($12.95 delivery)

Learn more about Fibre to the Home Speeds

*Interface speeds refer to the speed delivered to the fibre technology installed at the customer’s premises. They are not neccesarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded. Click here for more information.

Voice call rates
Service Type Cost
Monthly Access Fee Included
Calls to other FTTH/Lingo Included12
Local / National Calls Included12
Calls to Australian Mobiles Included12
International Calls See International Rates
1300 Calls 30c per call
13 Calls 30c per call
1800 Calls Free
000 - Emergency Free
Calling Number Display Included
Voicemail Included

For more information and instructions on FTTH Voice Features, Please see our Voice Features Page


Minimum total cost over 24 months
iPrimus Max 89 - 6mths 1/2 price $1,881.95
iPrimus Max 109 - 6mths 1/2 price $2,301.95
iPrimus Max 129 - 6mths 1/2 price $2,721.95
Things you should know about FTTH Bundles+:

  1. Not available in all areas or to all customers. Fibre to the HomeMax is available only to eligible customers who are located in an area pre-installed with the required technology.
  2. Internal installation of Fibre to the Home technology is also required. You may incur installation charges additional to the set up costs stated but these will be provided to you prior to signing of your contract.
  3. Prior to installation and connection of Fibre to the Home technology you must warrant to us that the consent of the property owner/ landlord or relevant third party has been obtained. You must provide, upon reasonable notice, access the site in order to install or repair any of the Fibre to the Home equipment and for us or our wholesaler contact you for this purpose. You agree to notify us as soon as possible of any damage caused to the technology associated with the Service.
  4. The Fibre to the HomeMax 6-months half price broadband and telephone bundle offer is a special promotion which is only available to eligible customers who contract for the service under a 24 month contract. The offer applies until 31 December 2011 unless otherwise extended.
  5. Actual speeds experienced by individual users may be affected by your location, equipment, the source of your download and the level of internet traffic.
  6. No excess data charge - speed will be limited to 256kbps for the balance of a billing cycle in the relevant period where the allowance has been exceeded. Peak period is noon to midnight and off peak is midnight to noon (Fibre to the HomeMAX 89 peak is 10am to 2am and off peak 2am to 10am). Uploads are not counted.
  7. You can "Top Up" your data allowance in any month. Cost and terms see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/AdditionalServices/BroadbandTopUps.htm.
  8. You need an iPrimus approved Fibre to the Home capable router. A $12.95 delivery fee additional to the cost of your selected router applies.
  9. As part of your plan you can obtain up to 5 iPrimus email addresses. Each mailbox is 10MB in size and you can send individual emails of up to 2MB per email.
  10. The Fibre Telephone service does not provide for complex services – eg a Fax-DUET service, and calls to certain numbers may not be available. Please contact iPrimus for further details.
  11. Priority Assistance does not apply to the Fibre Telephone service. A Fibre Telephone service alone is not recommended if you/another resident have a disability, serious illness or other life threatening condition necessitating an uninterrupted phone line. No outgoing or incoming calls will be available if there is a power failure and the back-up facility is not maintained. It the customers’ responsibility to power the back-up facility.
  12. iPrimus Fibre to the Home Telephony is a low cost service, so iPrimus only offers it to customers who agree to waive all rights under the normal Customer Service Guarantee for this service. More information about the Customer Service Guarantee is available here and further information will be provided prior to obtaining your agreement to the waiver.
  13. Included call allowances are for normal domestic use only and subject to our right to prevent excessive use. Excessive use is defined as more than 350 standard local calls, 150 national calls and 400 minutes to Australian mobiles in a billing month (or alternatively if usage is such as to affect the network or other users). 13/19 calls excluded. Any included call value expires at the end of each month and is not refundable or transferable.
  14. Calls to Australian mobiles are billed in 30 second increments.
  15. International rates are billed with an initial increment of 60 seconds with no flagfall. Subsequent time is billed in 30 second increments.
  16. Direct Debit: A $2.50 administration fee applies to accounts not paid by direct debit unless this is waived by iPrimus. iPrimus has the discretion to require customers to pay by Direct Debit.
  17. Internet customers paying by direct debit will receive bills online through their iPrimus Account Toolbox. Internet customers paying by direct debit who request a paper bill by mail will be charged $2.50 per bill.
  18. It is your responsibility to check the terms of any existing contract you may have with another supplier.
  19. You have the flexibility to move between iPrimus Fibre to the Home plans but may incur a plan change fee of $39.00.
  20. iPrimus Standard Form of Agreement applies (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/).
  21. If you contract with us to provide the service and subsequently relocate we may not be able to provide you with the same Service and you may incur relocation and/or cancellation charges.
  22. These services are supplied as a bundle and cannot be separated. If you break the bundle you may lose all services and early termination fees may apply.
  23. Early termination fees of $300.00 pro-rated over the remaining months of your contract will apply. If the Service is cancelled within 5 days of scheduled installation additional costs may be payable.
  24. Minimum total cost over 24 months calculated as: 6 months x $(half price Fibre to the HomeMAX monthly access fee) + 18 x $(standard price Fibre to the HomeMAX monthly access fee) + $0 Router + $12.95 P&H + setup (where applicable). Calls outside the included allowance extra.

Set-up
Set-up charges 24 Month contract
Bundles Setup$0

Required Hardware
Router 24 Month contract
Wireless N, 4-port router$0

Broadband
Plan Interface Speeds
(Mbps)*		 Monthly
Data Allowance		 Peak times Monthly Cost:
Bundled		 Monthly Cost:
Stand-Alone		  

Home Fibre  (25/5 Mbps*)

Learn more about FTTH speeds
Home Fibre Starter Plus25/515GB
(5GB peak + 10GB off peak)		10am-2am$39.95$49.95
Home Fibre Family25/540GB
(20GB peak + 20GB off peak)		10am-2am$49.95$59.95
Home Fibre Kahuna Plus25/5130GB
(65GB peak + 65GB off peak)		10am-2am$79.95$89.95
Home Fibre Big Kahuna25/5300GB
(80GB peak + 220GB off peak)		12pm-12am$109.95$119.95

Fast Fibre  (50/20 Mbps*)

Learn more about FTTH speeds
Fast Fibre Starter Plus50/2015GB
(5GB peak + 10GB off peak)		10am-2am$59.95$69.95
Fast Fibre Family50/2040GB
(20GB peak + 20GB off peak)		10am-2am$69.95$79.95
Fast Fibre Kahuna Plus50/20130GB
(65GB peak + 65GB off peak)		10am-2am$89.95$99.95
Fast Fibre Big Kahuna50/20300GB
(80GB peak + 220GB off peak)		12pm-12am$119.95$129.95

Intense Fibre  (100/40 Mbps*)

Learn more about FTTH speeds
Intense Fibre Starter Plus100/4015GB
(5GB peak + 10GB off peak)		10am-2am$69.95$79.95
Intense Fibre Family100/4040GB
(20GB peak + 20GB off peak)		10am-2am$79.95$89.95
Intense Fibre Kahuna Plus100/40130GB
(65GB peak + 65GB off peak)		10am-2am$99.95$109.95
Intense Fibre Big Kahuna100/40300GB
(80GB peak + 220GB off peak)		12pm-12am$129.95$139.95

Learn more about Fibre to the Home Speeds

*Interface speeds refer to the speed delivered to the fibre technology installed at the customer’s premises. They are not neccesarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded. Click here for more information.

Minimum total cost over 24 months

  Bundled Unbundled
Home Fibre Starter Plus $1,669.55 $1,310.75
Home Fibre Family $1,909.55 $1,550.75
Home Fibre Kahuna Plus $2,629.55 $2,270.55
Home Fibre Big Kahuna $3,349.55 $2,990.75
Fast Fibre Starter Plus $2,149.55 $1,790.75
Fast Fibre Family $2,389.55 $2030.75
Fast Fibre Kahuna Plus $2,869.55 $2,510.75
Fast Fibre Big Kahuna $,3589.55 $3,230.75
Intense Fibre Starter Plus $2,389.55 $2,030.75
Intense Fibre Family $2,629.55 $2,270.75
Intense Fibre Kahuna Plus $3,109.55 $2,750.75
Intense Fibre Big Kahuna $3,829.55 $3,470.75
Things you should know about FTTH Broadband:

  1. Not available in all areas or to all customers. Fibre to the Home is available only to eligible customers who are located in an area pre-installed with the required technology.
  2. Internal installation of Fibre to the Home technology is also required. You may incur installation charges additional to the set up costs stated but these will be provided to you prior to signing of your contract.
  3. Prior to installation and connection of Fibre to the Home technology you must warrant to us that the consent of the property owner/ landlord or relevant third party has been obtained. You must provide, upon reasonable notice, access the site in order to install or repair any of the Fibre to the Home equipment and consent to us or our wholesaler contacting you for this purpose. You agree to notify us as soon as possible of any damage caused to the technology associated with the Service.
  4. Actual speeds experienced by individual users may be affected by your location, equipment, the source of your download and the level of internet traffic.
  5. No excess data charge - speed will be limited to 128kbps in the relevant period where the allowance has been exceeded for the balance of a billing cycle. Peak period is 10am to 2am and off-peak is 2am to 10am (Big Kahuna peak is midday to midnight). Uploads are not counted.
  6. You can "Top Up" your data allowance in any month. Cost and terms see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/AdditionalServices/BroadbandTopUps.htm.
  7. You need an iPrimus approved Fibre to the Home capable router. An additional $12.95 delivery fee will apply.
  8. As part of your plan you can obtain up to 5 iPrimus email addresses. Each mailbox is 10MB in size and you can send individual emails of up to 2MB per email.
  9. Direct Debit: A $2.50 administration fee applies to accounts not paid by direct debit unless this is waived by iPrimus. iPrimus has the discretion to require customers to pay by Direct Debit.
  10. Internet customers paying by direct debit will receive bills online through their iPrimus Account Toolbox. Internet customers paying by direct debit who request a paper bill by mail will be charged $2.50 per bill.
  11. It is your responsibility to check the terms of any existing contract you may have with another supplier.
  12. You have the flexibility to move between iPrimus Fibre to the Home plans but may incur a plan change fee of $39.00.
  13. iPrimus Standard Form of Agreement applies (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/).
  14. If you contract with us to provide the service and subsequently relocate we may not be able to provide you with the same Service and you may incur relocation and/or cancellation charges.
  15. Early termination fees of $300.00 pro-rated over the remaining months of your contract will apply. If the Service is cancelled within 5 days of scheduled installation additional costs may be payable.
  16. Minimum total cost over 12 or 24 months calculated as: 12 or 24 x $(Fibre Broadband monthly access fee) + router + $12.95 P&H and setup fee (where applicable). Calls outside the included call value extra.

Set-up
Set-up charges12 Month contract 24 Month contract
Broadband Setup$0$0

Required Hardware
Router 12 Month contract24 Month contract
Wireless N, 4-port router$129˜$99˜
˜ $12.95 postage and handling charge applies

Plan Details
Plan Local Calls
(per call)		 National Calls
(per call)		 Calls to Mobiles
(per minute)		 IDD Calls Monthly Access
Fee		  
PremiumIncluded6Included6$0.33Rates$24.95
Note: Voice only plan currently not available without an iPrimus Broadband service on the NBN Network
Things you should know about FTTH Voice:

  1. Not available in all areas or to all customers. Fibre to the Home is available only to eligible customers who are located in an area pre-installed with the required technology.
  2. Internal installation of Fibre to the Home technology is also required. You may incur installation charges additional to the set up costs stated but these will be provided to you prior to signing of your contract.
  3. Prior to installation and connection of Fibre to the Home technology you must warrant to us that the consent of the property owner/ landlord or relevant third party has been obtained. You must provide, upon reasonable notice, access the site in order to install or repair any of the Fibre to the Home equipment and consent to us or our wholesaler contacting you for this purpose. You agree to notify us as soon as possible of any damage caused to the technology associated with the Service.
  4. The Fibre Telephone service does not provide for complex services – eg a Fax-DUET service, and calls to certain numbers may not be available. Please contact iPrimus for further details.
  5. Priority Assistance does not apply to the Fibre Telephone service. A Fibre Telephone service alone is not recommended if you/another resident have a disability, serious illness or other life threatening condition necessitating an uninterrupted phone line. No outgoing or incoming calls will be available if there is a power failure and the back-up facility is not maintained. It the customers’ responsibility to power the back-up facility.
  6. iPrimus Fibre to the Home Telephony is a low cost service, so iPrimus only offers it to customers who agree to waive all rights under the normal Customer Service Guarantee for this service. More information about the Customer Service Guarantee is available here and further information will be provided prior to obtaining your agreement to the waiver.
  7. Included call allowances are for normal domestic use only and subject to our right to prevent excessive use. Excessive use is defined as more than 350 standard local calls and 150 national calls in a billing month (or alternatively if usage is such as to affect the network or other users). 13/19 calls excluded. If excessive use is established we may on notice suspend the service. Any included call value expires at the end of each month and is not refundable or transferable.
  8. Calls to Australian mobiles are billed in 30 second increments.
  9. International rates are billed with an initial increment of 60 seconds with no flagfall. Subsequent time is billed in 30 second increments.
  10. Direct Debit: A $2.50 administration fee applies to accounts not paid by direct debit unless this is waived by iPrimus. iPrimus has the discretion to require customers to pay by Direct Debit.
  11. It is your responsibility to check the terms of any existing contract you may have with another supplier.
  12. iPrimus Standard Form of Agreement applies (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/).
  13. If you contract with us to provide the service and subsequently relocate we may not be able to provide you with the same Service and you may incur relocation and/or cancellation charges.
  14. Early termination fees of $300.00 pro-rated over the remaining months of your contract will apply. If the Service is cancelled within 5 days of scheduled installation additional costs may be payable.
  15. Minimum total cost calculated as: contract term x $(Fibre Telephone monthly access fee). Calls outside the included allowance and setup (where applicable) extra.

Other Details
Service Type Cost
Calls to other FTTH/Lingo $0
13 numbers (per call) 30c
Flagfall $0
Calling Number Display Included
Voicemail Included

For more information and instructions on FTTH Voice Features, Please see our Voice Features Page



Set-up
Set-up charges No minimum
term contract		 12 Month contract 24 Month contract
Voice Setup$0$0$0

Fibre to the Home plan Features

  • AntiVirus & AntiSpam protection
  • Webmail
  • Online Account Toolbox
  • 5 email addresses
  • 10MB personal webspace
  • 100% Australian based call centres
  • Free 24 x 7 technical support