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Fibre Optic Internet | Fibre to the Home

Fibre To The Home

Be one of the first to experience the future!

Fibre to the Home (FTTH) is the new broadband service being installed in selected towns and estates across Australia as part of the NBN, and other Greenfield developments. Fibre to the Home uses fibre optical cables to deliver ultra-fast broadband and telephone services with network interface speeds of up to 100Mbps*. Learn more about FTTH speeds.

Fibre to the Home broadband can provide for a much faster and superior performance than a regular broadband ADSL service and is not affected by the distance from your telephone exchange - just one of the great advantages of fibre optic internet.

You can also register your interest before the NBN arrives in your area with iPrimus!

Bundles (Broadband & Telephone)
Plan Interface Speeds
(Mbps)*		 Monthly
Data Allowance		 Monthly Cost  
No Worries
Fibre MAX Home Starter
6mths 1/2 price		25/5200GBMonths 1-6: $44.50,
Months 7-24: $89.00.
No Worries
Fibre MAX Home Family
6mths 1/2 price		25/5500GBMonths 1-6: $54.50,
Months 7-24: $109.00.
No Worries
Fibre MAX Home No Worries
6mths 1/2 price		25/51TBMonths 1-6: $64.50,
Months 7-24: $129.00.
˜Critical Information summaries are available for No Worries Fibre Max Home Starter, No Worries Fibre Max Home Family, and No Worries Fibre Max Home 1TB.

Cost of 1MB of data (included in plan)
Fibre MAX Home Starter - 6 months 1/2 price $0.0004
Fibre MAX Home Family - 6 months 1/2 price $0.0002
Fibre MAX Home No Worries - 6 months 1/2 price $0.0001

Learn more about Fibre to the Home Speeds

*Interface speeds refer to the speed delivered to the fibre technology installed at the customer’s premises. They are not neccesarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded. Click here for more information.

Voice call rates
Service Type Cost
Monthly Access Fee Included
Calls to other FTTH/Lingo Included14
Local / National Calls Included14
Calls to Australian Mobiles Included14
International Calls See International Rates
1300 Calls 38.5c per call
13 Calls 38.5c per call
1800 Calls Free
000 - Emergency Free
Calling Number Display Included
Voicemail Included

For more information and instructions on FTTH Voice Features, Please see our Voice Features Page


Minimum total cost over 24 months
Fibre MAX Home Starter - 6 months 1/2 price $2012.95
Fibre MAX Home Family - 6 months 1/2 price $2432.95
Fibre MAX Home No Worries - 6 months 1/2 price $2852.95

Bundles (Broadband & Telephone)
Plan Interface Speeds
(Mbps)*		 Monthly
Data Allowance		 Monthly Cost  
No Worries
Fibre MAX Fast Starter
6mths 1/2 price		50/20200GBMonths 1-6: $49.50,
Months 7-24: $99.00.
No Worries
Fibre MAX Fast Family
6mths 1/2 price		50/20500GBMonths 1-6: $59.50,
Months 7-24: $119.00.
No Worries
Fibre MAX Fast No Worries
6mths 1/2 price		50/201TBMonths 1-6: $69.50,
Months 7-24: $139.00.
˜Critical Information summaries are available for No Worries Fibre Max Fast Starter, No Worries Fibre Max Fast Family, and No Worries Fibre Max Fast 1TB.

Cost of 1MB of data (included in plan)
Fibre MAX Fast Starter - 6 months 1/2 price $0.0005
Fibre MAX Fast Family - 6 months 1/2 price $0.0002
Fibre MAX Fast No Worries - 6 months 1/2 price $0.0001

Learn more about Fibre to the Home Speeds

*Interface speeds refer to the speed delivered to the fibre technology installed at the customer’s premises. They are not neccesarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded. Click here for more information.

Voice call rates
Service Type Cost
Monthly Access Fee Included
Calls to other FTTH/Lingo Included12
Local / National Calls Included12
Calls to Australian Mobiles Included12
International Calls See International Rates
1300 Calls 38.5c per call
13 Calls 38.5c per call
1800 Calls Free
000 - Emergency Free
Calling Number Display Included
Voicemail Included

For more information and instructions on FTTH Voice Features, Please see our Voice Features Page


Minimum total cost over 24 months
Fibre MAX Fast Starter - 6 months 1/2 price $2222.95
Fibre MAX Fast Family - 6 months 1/2 price $2642.95
Fibre MAX Fast No Worries - 6 months 1/2 price $3062.95

Bundles (Broadband & Telephone)
Plan Interface Speeds
(Mbps)*		 Monthly
Data Allowance		 Monthly Cost  
No Worries
Fibre MAX Intense Starter
6mths 1/2 price		100/40200GBMonths 1-6: $54.50,
Months 7-24: $109.00.
No Worries
Fibre MAX Intense Family
6mths 1/2 price		100/40500GBMonths 1-6: $64.50,
Months 7-24: $129.00.
No Worries
Fibre MAX Intense No Worries
6mths 1/2 price		100/401TBMonths 1-6: $74.50,
Months 7-24: $149.00.
˜Critical Information summaries are available for No Worries Fibre Max Intense Starter, No Worries Fibre Max Intense Family, and No Worries Fibre Max Intense 1TB.

Cost of 1MB of data (included in plan)
Fibre MAX Intense Starter - 6 months 1/2 price $0.0005
Fibre MAX Intense Family - 6 months 1/2 price $0.0003
Fibre MAX Intense No Worries - 6 months 1/2 price $0.0001

Learn more about Fibre to the Home Speeds

*Interface speeds refer to the speed delivered to the fibre technology installed at the customer’s premises. They are not neccesarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded. Click here for more information.

Voice call rates
Service Type Cost
Monthly Access Fee Included
Calls to other FTTH/Lingo Included12
Local / National Calls Included12
Calls to Australian Mobiles Included12
International Calls See International Rates
1300 Calls 38.5c per call
13 Calls 38.5c per call
1800 Calls Free
000 - Emergency Free
Calling Number Display Included
Voicemail Included

For more information and instructions on FTTH Voice Features, Please see our Voice Features Page


Minimum total cost over 24 months
Fibre MAX Intense Starter - 6 months 1/2 price $2432.95
Fibre MAX Intense Family - 6 months 1/2 price $2852.95
Fibre MAX Intense No Worries - 6 months 1/2 price $3272.95
Things you should know about FTTH Bundles+:

  1. Not available in all areas or to all customers. Fibre to the Home services are only available to premises that are pre-installed with fibre technology.
  2. If a fibre network is not yet fully operational in your area but we allow you to apply for the service at this time, we will not process your order until the network is operational, in which case we will contact you again before we commence supply of your service via SMS or telephone.
  3. Fibre to the Home services are provided to the first telephone point in your house, you may need to undertake your own additional work to make other points in the house fibre-ready.
  4. Prior to installation and connection of Fibre to the Home technology you must warrant to us that the consent of the property owner/ landlord or relevant third party has been obtained.
  5. You must provide, upon reasonable notice, access to the site in order to install or repair any of the Fibre to the Home equipment and for us or our wholesaler to contact you for this purpose. You agree to notify us as soon as possible of any damage caused to the technology associated with the Service.
  6. The No Worries Fibre Max 6-months half price broadband and telephone bundle offer is an introductory promotion which is only available to eligible customers who contract for the service under a 24 month contract. The offer applies until 31 December 2012 unless otherwise extended. Offer only available to new Fibre to the Home customers.
  7. Actual speeds experienced by individual users may be affected by your location, equipment, the source of your download and the level of internet traffic. More information is provided here.
  8. No excess data charge - speed will be limited to 256kbps for the balance of a billing cycle in the relevant period where the allowance has been exceeded. Data allowance includes uploads and downloads.
  9. You need an iPrimus approved Fibre to the Home capable router. A $14.95 delivery fee additional to the cost of your selected router applies.
  10. As part of your plan you can obtain up to 5 iPrimus email addresses. Each mailbox is 10MB in size and you can send individual emails of up to 2MB per email.
  11. The Fibre telephone service provided is internet telephony. Service availability and quality may differ from a standard telephone. The Service does not support some complex features. You need a power supply and handset. It is your responsibility to maintain a back up battery facility. The service may not be appropriate if you or another resident have a disability, serious illness or other life threatening condition which requires an uninterrupted phone line with access to 000 emergency services.
  12. Priority Assistance does not apply to the Fibre Telephone service.
  13. iPrimus Fibre to the Home Telephony is offered on the condition that customers agree to waive all rights under the Customer Service Guarantee for this service. More information about the Customer Service Guarantee is available here and further information will be provided prior to obtaining your agreement to the waiver.
  14. Included call allowances are for normal domestic use only and subject to our right to prevent excessive use. Excessive use is defined as more than 350 standard local calls, 150 national calls and 400 minutes to Australian mobiles in a billing month (or alternatively if usage is such as to affect the network or other users). 13/19 calls are excluded. Any included call value expires at the end of each month and is not refundable or transferable.
  15. Accounts must be paid by direct debit. If iPrimus allows any other method of payment a $2.95 non-direct debit fee will apply.
  16. You will receive bills online through your iPrimus Account Toolbox. Internet customers who request a paper bill by mail will be charged $2.50 per bill.
  17. It is your responsibility to check the terms of any existing contract you may have with another supplier.
  18. You have the flexibility to move between iPrimus Fibre to the Home plans but may incur a plan change fee of $39.00.
  19. iPrimus Standard Form of Agreement applies (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/)).
  20. If you contract with us to provide the service and subsequently relocate we may not be able to provide you with the same Service and you may incur relocation and/or cancellation charges.
  21. These services are supplied as a bundle and cannot be separated. If you break the bundle you may lose all services and early termination fees may apply.
  22. Early termination fees of $250.00 pro-rated over the remaining months of your contract will apply. If the Service is cancelled within 5 days of scheduled installation additional costs may be payable.
  23. Minimum total cost over 24 months calculated as: 6 months x $(half price No Worries Fibre Max monthly access fee) + 18 x $(standard price No Worries Fibre Max monthly access fee) + Router + $14.95 P&H + setup (where applicable). Calls outside the included allowance extra.

Set-up
Set-up charges 24 Month contract
Bundles Setup$0

Required Hardware
Router 24 Month contract
Wireless N, 4-port router$129˜
˜ $14.95 postage and handling charge applies. Information about iPrimus supplied hardware is available here.

Learn more about Fibre to the Home Speeds

*Interface speeds refer to the speed delivered to the fibre technology installed at the customer’s premises. They are not neccesarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded. Click here for more information.

Things you should know about FTTH Broadband:

  1. Not available in all areas or to all customers. Fibre to the Home services are only available to premises that are pre-installed with fibre technology.
  2. If a fibre network is not yet fully operational in your area but we allow you to apply for the service at this time, we will not process your order until the network is operational, in which case we will contact you again before we commence supply of your service via SMS or telephone.
  3. Fibre to the Home services are provided to the first telephone point in your house, you may need to undertake your own additional work to make other points in the house fibre-ready.
  4. Prior to installation and connection of Fibre to the Home technology you must warrant to us that the consent of the property owner/ landlord or relevant third party has been obtained.
  5. You must provide, upon reasonable notice, access the site in order to install or repair any of the Fibre to the Home equipment and for us or our wholesaler contact you for this purpose. You agree to notify us as soon as possible of any damage caused to the technology associated with the Service.
  6. Actual speeds experienced by individual users may be affected by your location, equipment, the source of your download and the level of internet traffic. More information is provided here.
  7. No excess data charge - speed will be limited to 256kbps in the relevant period where the allowance has been exceeded for the balance of a billing cycle. Peak period is 10am to 2am and off-peak is 2am to 10am (No Worries data is available anytime). Data allowance includes uploads and downloads.
  8. You need an iPrimus approved Fibre to the Home capable router. An additional $14.95 delivery fee will apply if you order any hardware from iPrimus.
  9. Accounts must be paid by direct debit. If iPrimus allows any other method of payment a $2.95 non-direct debit fee will apply.
  10. You will receive bills online through your iPrimus Account Toolbox. Internet customers who request a paper bill by mail will be charged $2.50 per bill.
  11. It is your responsibility to check the terms of any existing contract you may have with another supplier.
  12. You have the flexibility to move between iPrimus Fibre to the Home plans but may incur a plan change fee of $39.00.
  13. iPrimus Standard Form of Agreement applies (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/)).
  14. If you contract with us to provide the service and subsequently relocate we may not be able to provide you with the same Service and you may incur relocation and/or cancellation charges.
  15. Early termination fees of $250.00 pro-rated over the remaining months of your contract will apply.
  16. Minimum total cost over 12 or 24 months calculated as: 12 or 24 x $(Fibre Broadband monthly access fee) + router + $14.95 P&H and setup fee (where applicable). Calls outside the included call value extra.

Set-up
Set-up charges12 Month contract 24 Month contract
Broadband Setup$0$0

Required Hardware
Router 12 Month contract24 Month contract
Wireless N, 4-port router$159˜$129˜
˜ $14.95 postage and handling charge applies. Information about iPrimus supplied hardware is available here.

Plan Details
Plan Local Calls
(per call)		 National Calls
(per call)		 Calls to Mobiles
(per minute)		 IDD Calls Monthly Access
Fee		  
PremiumIncluded6Included6$0.36Rates$24.95
˜Critical Information summary is avaialble for Premium Voice.

Note: Voice only plan currently not available without an iPrimus Broadband service on the NBN Network
Things you should know about FTTH Voice:

  1. Not available in all areas or to all customers. Fibre to the Home services are only available to premises that are pre-installed with fibre technology.
  2. If a fibre network is not yet fully operational in your area but we allow you to apply for the service at this time, we will not process your order until the network is operational, in which case we will contact you again before we commence supply of your service via SMS or telephone.
  3. Fibre to the Home services are provided to the first telephone point in your house, you may need to undertake your own additional work to make other points in the house fibre-ready.
  4. Prior to installation and connection of Fibre to the Home technology you must warrant to us that the consent of the property owner/ landlord or relevant third party has been obtained.
  5. You must provide, upon reasonable notice, access to the site in order to install or repair any of the Fibre to the Home equipment and for us or our wholesaler contact you for this purpose. You agree to notify us as soon as possible of any damage caused to the technology associated with the Service.
  6. The Fibre telephone service provided is internet telephony. Service availability and quality may differ from a standard telephone. The Service does not support some complex features. You need a power supply and handset. It is your responsibility to maintain a back up battery facility. The service may not be appropriate if you or another resident have a disability, serious illness or other life threatening condition which requires an uninterrupted phone line with access to 000 emergency services.
  7. Priority Assistance does not apply to the Fibre Telephone service.
  8. iPrimus Fibre to the Home Telephony offers is offered on the condition that customers agree to waive all rights under the Customer Service Guarantee for this service. More information about the Customer Service Guarantee is available here and further information will be provided prior to obtaining your agreement to the waiver.
  9. Included call allowances are for normal domestic use only and subject to our right to prevent excessive use. Excessive use is defined as more than 350 standard local calls and 150 national calls in a billing month (or alternatively if usage is such as to affect the network or other users). 13/19 calls are excluded. If excessive use is established we may on notice suspend the service. Any included call value expires at the end of each month and is not refundable or transferable.
  10. Accounts must be paid by direct debit. If iPrimus allows any other method of payment a $2.95 non-direct debit fee will apply.
  11. You will receive bills online through your iPrimus Account Toolbox. Internet customers who request a paper bill by mail will be charged $2.50 per bill.
  12. It is your responsibility to check the terms of any existing contract you may have with another supplier.
  13. You have the flexibility to move between iPrimus Fibre to the Home plans but may incur a plan change fee of $39.00.
  14. iPrimus Standard Form of Agreement applies (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/).
  15. If you contract with us to provide the service and subsequently relocate we may not be able to provide you with the same Service and you may incur relocation and/or cancellation charges.
  16. Early termination fees of $250.00 pro-rated over the remaining months of your contract will apply.
  17. Minimum total cost over 12 or 24 months calculated as: contract term x +$(Fibre Telephone monthly access fee+ router + $14.95 P&H and setup fee (where applicable). Calls outside the included call value extra.

Other Details
Service Type Cost
Calls to other FTTH/Lingo $0
13 numbers (per call) 38.5c
Flagfall $0
Calling Number Display Included
Voicemail Included

For more information and instructions on FTTH Voice Features, Please see our Voice Features Page



Set-up
Set-up charges No minimum
term contract		 12 Month contract 24 Month contract
Voice Setup$0$0$0

Fibre to the Home plan Features

  • 100% Australian based call centres
  • Free 24 x 7 technical support
  • Webmail
  • Online Account Toolbox
  • 5 email addresses
  • Personal webspace

Check Fibre to the Home Locations

  • Click below to view our current FTTH locations
Fibre To The Home