Broadband Speeds

The Broadband speed you will receive depends on the service qualification of your telephone line, and we will use our best endeavours to give you the highest speed available based on what is available on your telephone line. For information on why you may not be able to receive ADSL2+ or ADSL please see below, or see our fibre optic speeds section.

Depending on the capabilities of your line and telephone exchange, you will receive the higher of either:

• Up to ADSL2+* (Open2)
• Up to 8000kbps ADSL1^ (Open1)
• 1500kbps ADSL1^#

High Speed ADSL2+ is enabled in over 60% of Broadband exchanges around Australia, and will be provided where your equipment and location supports the high speed. If these higher speeds are not supported or available you will have access to ADSL speeds of up to 1500kbps or up to 8000kbps. You can check online for which zone your service is located. Please note a more thorough check of your line is required, to confirm that your line can support high speeds. This can be conducted by our Sales department, or via our Online Signup.

Some services which are located in Zone 1 or the Zone 2 will not be compatible with ADSL2+ or ADSL1, due to factors including: line quality, noise and interference, RIM and Pair Gain Systems, line length or other factors.

Your speed results will be somewhere between the maximum theoretical speed of 20Mbit/s download 1Mbit/s upload, to 1.5Mbit/s download, 256kbps upload. This is a Broadband consumer grade residential Internet service. Actual speeds vary and may be affected by your location and equipment, the source of your download and the level of internet traffic.