Broadband Speeds

The Broadband speed you will receive depends on the service qualification of your telephone line, and we will use our best endeavours to give you the highest speed available based on what is available on your telephone line. For information on why you may not be able to receive ADSL2+ or ADSL please see below, or see our fibre optic speeds section.

Depending on the capabilities of your line and telephone exchange, you will receive the higher of either:

• Up to ADSL2+* (Open2)
• Up to 8000kbps ADSL1^ (Open1)
• 1500kbps ADSL1^#

High Speed ADSL2+ is enabled in over 60% of Broadband exchanges around Australia, and will be provided where your equipment and location supports the high speed. If these higher speeds are not supported or available you will have access to ADSL speeds of up to 1500kbps or up to 8000kbps. You can check online for which zone your service is located. Please note a more thorough check of your line is required, to confirm that your line can support high speeds. This can be conducted by our Sales department, or via our Online Signup.

Some services which are located in Zone 1 or the Zone 2 will not be compatible with ADSL2+ or ADSL1, due to factors including: line quality, noise and interference, RIM and Pair Gain Systems, line length or other factors.

Your speed results will be somewhere between the maximum theoretical speed of 20Mbit/s download 1Mbit/s upload, to 1.5Mbit/s download, 256kbps upload. This is a Broadband consumer grade residential Internet service. Actual speeds vary and may be affected by your location and equipment, the source of your download and the level of internet traffic.

1. iPrimus ADSL2+ is a superfast Broadband consumer-grade residential internet service. Actual speeds vary and may be affected by your location and equipment, the source of your download and the level of internet traffic.
2. Not available in all areas or to all customers. ADSL2+ is available only to eligible iPrimus residential customers who are located in the area of an iPrimus ADSL2+ enabled exchange. iPrimus cannot at present provide this service on a Fast Transfer or to customers transferring from networks other than Telstra.
3. Available only to customers who have an existing telephone service.
4. No excess data charge – if the monthly peak/off peak allowance is exceeded the connection speed will be limited to 256kbps speed in the relevant period where the allowance has been exceeded for the balance of a billing cycle. Peak period is 10am to 2am and off peak is 2am to 10am.
5. Due to iPrimus Broadband2+ being available to only residential customers, the Unlimited data allowance on the ADSL2+ No Worries Unlimited plan is subject to the limitation that it is only to be used for residential (non-commercial) purposes. iPrimus may suspend or terminate a service if a customer is found to be using the services outside the purposes for which it is provided.
6. Data allowance includes uploads and downloads.
7. You can "Top Up" your data allowance in any month. For cost and terms see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/AdditionalServices/BroadbandTopUps.htm.
8. You need an iPrimus approved ADSL2+ capable modem. A $14.95 modem delivery fee additional to the cost of your selected modem applies if you order a modem from us.
9. ADSL2+ plans are available on a 1, 12 or 24 month contract. If you combine Broadband with an iPrimus home phone plan and cancel or transfer either the telephone or internet component, iPrimus may suspend or terminate both services and you may be required to pay early termination fees and need to recontract for a standalone service. Alternatively, you will lose the $10 bundle discount applicable to your Broadband plan.
10. Bundled price available when you combined selected Broadband plans with an iPrimus Value or Family home phone plan under a 1, 12 or 24 month contract.
11. For iPrimus home telephone plans see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/HomePhone/.
12. Accounts must be paid by Direct Debit. If iPrimus allows you to pay by another method, a $2.95 per bill administration fee applies.
13. Internet customers paying by direct debit will receive bills online through their iPrimus Account Toolbox. Internet customers paying by direct debit who request a paper bill by mail will be charged $2.50 per bill administration fee.
14. As part of your plan you can obtain up to 5 iPrimus email addresses. Each mailbox is 10MB in size and you can send individual emails of up to 2MB per email.
15. You have the flexibility to move between iPrimus ADSL2+ plans without a plan change fee. If you are an existing iPrimus Broadband customer, you can upgrade to iPrimus ADSL2+ for a 1, 12 or 24 month term, without incurring additional set up fees.
16. It is your responsibility to check the terms of any existing contract you may have with another supplier. If you are transferring a service to iPrimus, there may be consequences under an existing contract.
17. iPrimus Standard Form of Agreement applies. See http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/.
18. We will provide the service at the address which you nominate. If you relocate, iPrimus may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
19. Minimum total cost over 1, 12 or 24 months calculated as: 1, 12 or 24x $(Broadband monthly access fee) + (if bundled i.e. with the iPrimus Value home phone plan) 1, 12 or 24 x $29.95 + setup fee (where applicable). Calls, modem + P&H (if required) extra.
20. Should you cancel before the agreed minimum term ends, an early termination fee of $300.00 pro rated over the remaining months of your contract will apply.

1. The connection speed you will receive will be determined following a Service Qualification Check which factors in the capabilities of your telephone exchange, length of line and other variables. Actual speeds achieved vary and may be affected by your location and equipment, the source of your download and the level of internet traffic. ADSL2+ speeds will not be available in all areas nor to all customers. For more information click here.
2. Fast transfer can only be provided to customers transferring from networks signed up to the Fast Transfer scheme.
3. Available only to customers who have an existing telephone service.
4. No excess data charge – if the monthly peak/off peak allowance is exceeded the connection speed will be limited to 256kbps speed in the relevant period where the allowance has been exceeded for the balance of a billing cycle. Peak period is 10am to 2am and off peak is 2am to 10am.
5. Due to iPrimus Broadband2+ being available to only residential customers, the Unlimited data allowance on the ADSL2+ No Worries Unlimited plan is subject to the limitation that it is only to be used for residential (non-commercial) purposes. iPrimus may suspend or terminate a service if a customer is found to be using the services outside the purposes for which it is provided.
6. Data allowance includes both downloads and uploads
7. You can "Top Up" your data allowance in any month. Cost and terms see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/AdditionalServices/BroadbandTopUps.htm.
8. You need an iPrimus approved ADSL/ADSL2+ capable modem. A $14.95 modem delivery fee additional to the cost of your selected modem applies if you order a modem from us.
9. For iPrimus home telephone plans see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/HomePhone/.
10. Direct Debit: A $2.95 administration fee applies to accounts not paid by direct debit.
11. Internet customers paying by direct debit will receive bills online through their iPrimus Account Toolbox. Internet customers paying by direct debit who request a paper bill by mail will be charged $2.50 per bill.
12. As part of your plan you can obtain up to 5 iPrimus email addresses. Each mailbox is 10MB in size and you can send individual emails of up to 2MB per email.
13. You have the flexibility to move between iPrimus plans without a plan change fee.
14. Bundled price available when you combine broadband with an iPrimus Value or Family home phone plan. If you cancel or transfer either the telephone or internet component, iPrimus may suspend or terminate both services and you may be liable for early termination fees and need to re-contract for a standalone service.
15. It is your responsibility to check the terms of any existing contract you may have with another supplier. If you are transferring a service to iPrimus, there may be consequences under an existing contract.
16. iPrimus Standard Form of Agreement applies. See (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/).
17. We will provide the service at the address which you nominate. If you relocate, iPrimus may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
18. Minimum total cost over 1, 12 or 24 months calculated as: 1, 12 or 24 x $(broadband monthly access fee) + (if bundled i.e. with the iPrimus Value home phone plan) 1, 12 or 24 x $29.95 + setup fee (where applicable). Calls, modem + P&H (if required) extra.
19. Should you cancel before the agreed minimum term ends, an early termination fee of $300.00 pro rated over the remaining months of your contract will apply.

1. The connection speed you will receive will be determined following a Service Qualification Check which factors in the capabilities of your telephone exchange, length of line and other variables. Actual speeds achieved vary and may be affected by your location and equipment, the source of your download and the level of internet traffic. ADSL2+ speeds will not be available in all areas nor to all customers. For more information click here.
2. Fast transfer can only be provided to customers transferring from networks signed up to the Fast Transfer scheme.
3. Available only to customers who have an existing telephone service.
4. No excess data charge – if the monthly peak/off peak allowance is exceeded the connection speed will be limited to 256kbps speed in the relevant period where the allowance has been exceeded for the balance of a billing cycle. Peak period is 10am to 2am and off peak is 2am to 10am.
5. Due to iPrimus Broadband2+ being available to only residential customers, the Unlimited data allowance on the ADSL2+ No Worries Unlimited plan is subject to the limitation that it is only to be used for residential (non-commercial) purposes. iPrimus may suspend or terminate a service if a customer is found to be using the services outside the purposes for which it is provided.
6. Data allowance includes both downloads and uploads.
7. You can "Top Up" your data allowance in any month. Cost and terms see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/AdditionalServices/BroadbandTopUps.htm.
8. You need an iPrimus approved ADSL/ADSL2+ capable modem. A $14.95 modem delivery fee additional to the cost of your selected modem applies if you order a modem from us.
9. For iPrimus home telephone plans see: http://www.iprimus.com.au/PrimusWeb/HomeSolutions/HomePhone/.
10. Direct Debit: A $2.95 administration fee applies to accounts not paid by direct debit.
11. Internet customers paying by direct debit will receive bills online through their iPrimus Account Toolbox. Internet customers paying by direct debit who request a paper bill by mail will be charged $2.50 per bill.
12. As part of your plan you can obtain up to 5 iPrimus email addresses. Each mailbox is 10MB in size and you can send individual emails of up to 2MB per email.
13. You have the flexibility to move between iPrimus plans without a plan change fee.
14. Bundled price available when you combine broadband with an iPrimus Value or Family home phone plan. If you cancel or transfer either the telephone or internet component, iPrimus may suspend or terminate both services and you may be liable for early termination fees and need to re-contract for a standalone service.
15. It is your responsibility to check the terms of any existing contract you may have with another supplier. If you are transferring a service to iPrimus, there may be consequences under an existing contract.
16. iPrimus Standard Form of Agreement applies. See (see http://www.iprimus.com.au/PrimusWeb/StandardFormsofAgreement/).
17. We will provide the service at the address which you nominate. If you relocate, iPrimus may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
18. Minimum total cost over 1, 12 or 24 months calculated as: 1, 12 or 24 x $(broadband monthly access fee) + (if bundled i.e. with the iPrimus Value home phone plan) 1, 12 or 24 x $29.95 + setup fee (where applicable). Calls, modem + P&H (if required) extra.
19. Should you cancel before the agreed minimum term ends, an early termination fee of $300.00 pro rated over the remaining months of your contract will apply.