Primus Inbound Services gives your customers an attractive and cost effective means of keeping in contact with you. The vast range of features available with Primus Inbound gives you the power to manage your inbound calls, monitor performance of your contact centres in real time, and change how, when and where your calls are answered.
Primus Inbound helps you present a professional image to increase customer satisfaction, loyalty and retention.
Primus 13
Primus 13 provides a short, easy to remember 6 digit number for customers to call your business for the cost of a local call. The short number makes Primus 13 an ideal service to use as the main contact number for your customers. The addition of Primus Business Features allows you to manage your call traffic to provide the highest level of customer satisfaction possible.
Primus 1300
Primus 1300 is a 10 digit inbound service that can be called from any fixed line service in Australia for the cost of a local call. Primus Business Features can also be added to Primus 1300, providing the same high levels of call management, at a lower cost.
Primus 1800
Primus 1800 allows your customers to contact you from any fixed line service anywhere in Australia for free. Now you can also add Primus Business Features to help you provide the degree of control and information that you need to manage your customer calls.
Primus Inbound Business Features put you in control
Primus Geographic Manager
Provides you with control over where and how your calls are answered based on where they originated. The geographic control over your calls can be fine tuned to your needs, from whole States or Districts, down to smaller phone number based localities. It’s your choice, you have the control.
Primus Day and Time Manager
Provides control over where calls are answered based on the date and time. You may choose from standard business hours and public holiday management, or even create your own special day and time manager. You may choose to send calls to another call centre, or even a recording. It’s your choice, you have the control.
Primus Overflow Manager
Primus Overflow Manager gives you control over alternative treatment when a call centre is busy. You may divert calls to another destination. You may even choose different call treatment for busy or no answer. Primus Call Manager also allows you to distribute call traffic over two or more answering locations in any volume ratio you need. It’s your choice, you have the control.
Business Continuity
Primus Business Manger provides you with immediate control of your Disaster Recovery Plan for your inbound traffic. You may log-on from anywhere in Australia and activate an alternate call plan as a key part of your Business Continuity plan. It’s your choice, you have the control.
On-Line Control
Primus On-Line Manager provides you with control over your inbound Services. You may change the way your calls are treated with access to your Geographic Manager, Overflow Manager, or Date and Time Manager. You may even add or remove answer points to suit a change in your business requirements. It’s your choice, you have the control.
Reporting
Primus Reporter provides you with real-time performance reports for your Primus Inbound Services. You can now measure the effectiveness of your call centres without having to wait over a month for reports.
With Primus Reporter, graphical information is available immediately via a secure website. Where you need more details, you can download hourly, daily, weekly or monthly data to perform your own analysis.
How effective is my advertising?
When are all my calls arriving?
Can my call centre manage them?
Are my call centres under manned, over manned?
Am I losing calls?
Can I open another outlet in any area?
Primus Reporter’s real-time data will help put you in control of your call centre costs and maximise the effectiveness of your marketing dollar.
Number Portability
If you have an existing inbound number, and wish to take control of your own service, we can help you transfer your service to Primus. Inbound Number Portability now allows you to keep your existing number and benefit from the advanced call management and reporting features of the Primus Network.
Ask your Primus Representative for more information.
For customer-focussed solutions every step along the line, call on the resource that delivers the real value of business communications.