Overview

Primus puts you in charge of your inbound services. You can control where, when and how your calls are answered to suit traffic volumes and your customer’s requirements.

Primus Inbound Services provide 1800, 1300 and 13 virtual inbound numbers for business customers. Primus provides a full range of intelligent inbound call functions via the Primus Inbound Intelligent Network.

Inbound services are widely used in business as a way of providing easy contact with customers, suppliers and others, and are a powerful tool in bringing customers to you as well as in marketing your products and services.

Primus Inbound provides businesses with centralised control over your inbound services and simplifies the delivery, administration and support of 13, 1300 and 1800 services.

Inbound calls can be routed to a single national number, state based numbers, regional locations or even local call zones or post codes. Calls can be split amongst different answering points based on time of day, call distribution and answering point availability, to name a few. Primus Inbound provides the customer great flexibility in how calls are distributed across geographic locations and call centres.

In addition, Primus Inbound provides comprehensive reporting and statistical analysis to assist your business in assessing the effectiveness of your inbound services and marketing campaigns. Using multiple inbound numbers for different campaigns allows you to monitor their progress and measure new sales and campaign performance.

Primus Inbound also provides our smaller customers with a state or national coverage and the ability to centralise sales, support or other business functions in locations that make the best use of personnel and other resources.

Primus 13
Primus 13 provides a short easy to remember 6 digit number for customers to call your business for the cost of a local call. The short number makes Primus 13 an ideal service to use as the main contact number for your customers. The addition of Primus Inbound Intelligent Network features allows you to manage your call traffic to provide the highest level of customer satisfaction possible.

Primus 1300
Primus 1300 is a 10 digit inbound service that can be called from any fixed line service in Australia for the cost of a local call. Primus Inbound Intelligent Network features can also be added to Primus 1300, providing the same high levels of call management, at a lower cost.

Primus 1800
Primus 1800 allows your customers to contact you from any fixed line service anywhere in Australia for free. Now you can also add Primus Inbound Intelligent Network features to help you provide the degree of control and information that you need to manage your customer calls.

Features & Benefits

Primus Inbound Intelligent Network puts you in control with the following features:

• Primus Geographic Manager
  Provides you with control over where and how calls are answered based on where they originate. Geographic control can be fine tuned from whole states or districts, down to smaller localities and even exchange areas and post codes.
• Primus Day and Time Manager
  Provides control over where calls are answered based on the date and time. You may choose from standard business hours and public holiday management, or even create your own customised plan. You can choose to send calls to another call centre or even a recording. It’s your choice.
• Primus Overflow Manager
  Provides control where alternative call treatment is required when your call centre is busy. You may divert calls to another destination. You can choose different call treatment for busy or no answer. You can even distribute your call traffic over two or more answering locations in any volume ratio you need. You have control.
• Business Continuity
  Primus Inbound Intelligent Network provides immediate control of your disaster recovery plan for your inbound traffic. You may log-on from anywhere in Australia and activate an alternate call plan as a key part of your Business Continuity plan.
• On-Line Control
  Primus On-Line Manager provides you with control over your inbound services. You can customise you services using Geographic Manager, Overflow Manager or Data and Time Manager. You can add or remove answering points to suit a change in your business requirements.
• Reporting
  Primus Reporter provides you with real-time performance reports for your Primus Inbound services. You can measure the effectiveness of your call centres without having to wait for reports. Graphical information is available immediately via a secure web site. You can also download data for your own analysis. Primus Reporter puts you in control of your call centre costs and maximises the effectiveness of your marketing dollar.
• Number Portability
  If you have an existing inbound number, and wish to take control of your own service, we can help transfer your service to Primus. Inbound Number Portability allows you to keep your existing number and benefit from the advanced call management and reporting features of the Primus Inbound Intelligent Network.

More Information

For customer focused solutions to your inbound challenges, call Primus on 1300 65 44 24 for assistance and see how we can deliver the real value of business communications.