Accella Hosted Phone System
Primus Accella Hosted Phone System (HPS) is a business grade hosted communications solution. In essence a hosted solution means all the hardware is housed and managed by Primus providing a single integrated phone system for all your offices.
In traditional telephony the phone system is the epicentre of call functionality. With Accella HPS the "intelligence", previously housed in the phone system, is now on the network. All call delivery is now handled by a distributed and replicated platform inside the Primus Network. The features of a PABX, Private Phone Network and Messaging System can now be presented at multiple sites. Unified Communications (UC) features like voicemail to email, call forwarding, automatic call distribution, remote office, fax to email are now accessible on every handset, at every site.
Soft-switching also replaces traditional voice delivery - ISDN and PSTN - with Session Initiation Protocol (SIP), converting voice into information (data packets). This data, transmitted over the Primus' tier-1 national IP network by Accella SIP trunks, is managed by the network.
For more in-depth information on how Accella HPS will improve your business productivity, download our latest product sheet below.
The successful integration of a UC strategy for your business will not only change how you work, but how much your business achieves. (Click the links below to find out more).
Accella is a pay-per-user solution, so no capital expenditure is required and removes the need to purchase an expensive PABX.
Through cloud computing, phone features like call forwarding, the receptionist function, call history, voicemail and others are available on any phone. The innovative Accella Assistant Toolbar, reduces the need for costly executive or receptionist handsets. Advanced phone features are available on every handset because the features are accessed from the "cloud" and programmable using the Accella Assistant.
Further costs reductions are made because calls within the network are free of charge and IP telephony greatly reduces call costs.
Pay as you grow because you only pay for what you use; Moves, Adds or Changes (MAC) can be made as the need arises. Accella HPS can grow from five handsets to 50 or even thousands with no phone system upgrades necessary.
Simple web management tools allow full user control, giving System Administrators access to phones system features like hunt groups and call pick-up. Where previously third party system maintainers were required to make changes, Accella HPS puts you in control, which means you can make Accella HPS do as much or as little as you like.
Groups can be setup with common call features, like Line Hunt or Call Pick-Up. This adds a new dimension of flexibility; because you now have the ability to make changes to functions and processes as desired, immediately.
Individual users can also program their preferred call features to suite themselves using the Accella Assistant software plug-in. Control never before available enables end-users to choose how they want to communicate, at any particular time and place. An important feature for unifying communications to improve staff productivity.
All traffic is delivered over a Private IP network offering business grade connectivity that doesn't touch the Internet, making it 100% secure.
As a hosted communications solution, Accella HPS opens many opportunities to improve communication efficiency.
Firstly we manage the network and all critical equipment, improving reliability and reducing single points of failure.
IP networking means the "cloud" manages how calls are routed, allowing Quality of Service (QoS) to be applied ensuring voice quality is maintained.
Your receptionist staff can function more effectively with innovative features provided by the Accella Receptionist Application. Streamline call connections as Accella HPS shows staff availability, where they are located and how best to make contact, ensuring your business more responsive.
By delivering Accella HPS over an IP network, there is an opportunity to deliver further efficiencies and cost savings by converging Internet connectivity into the solution.
Accella HPS can be configured to incorporate call features to meet your business needs, like call sharing across multiple sites or call forwarding for a mobile work force.
A hosted phone system is also future proof, as Primus upgrades its network and releases new features you receive immediate access
Disaster recovery is simplified with remote call management. In the event of service unavailability, building evacuations etc, calls are immediately forwarded, to alternative fixed or mobile services. This can even be automated by the "cloud" if the unforeseen occurs.
Accella's Remote Office feature facilitates changes in work arrangements due to transport strikes, injury or weather conditions. With the Accella Assistant call features are remotely programmable to forward office calls to alternative numbers, allowing any phone or mobile to act as your office phone.
One of the key benefits of Accella HPS is that you can identify key business processes and adapt an extensive range of features to help your business improve productivity. (Click the links below to find out more).
Accella HPS is a hosted solution, one of the key benefits is that the receptionist functionality, is now software based. This gives your business unparalleled flexibility because it is no longer geographically locked. Incoming phone lines can be forwarded instantly, to any staff member with the Receptionist Console installed, anywhere. The software allows receptions to control all features at a click and they can see staff availability, instantly.
This easy-to-use toolbar plugs right into Microsoft Outlook® and Internet Explorer® and allows users to access call features, wherever they - and their - computer are. Just like the Receptionist Console, they can control all features from their desktop with a click.
Rings any telephone number such as mobile or home phone when a caller rings a desk phone, and the call is connected to the first person to answer. This is ideal where you never want to miss a customers call.
Sends voicemails and faxes to your email account. Check voice, faxes and email from one email platform (i.e. Microsoft Outlook®), at home or abroad.
Take your extension anywhere, Accella HPS turns any phone into your office extension - ensuring you never miss that important call. No matter where you are in the world you can make calls from your business number.
At Primus we work with your business to deliver a solution that meets your needs, call us today on 1300 65 44 24 and find out how Accella HPS can help your business.