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March 2011

MAR232011

Are you on the right plan? Let us call you!

One of the most frequent requests from our Newsletter feedback has been Customers wanting to be more informed about new plans and products.

So we've listened!

Introducing the "iPrimus informer"! Every Customer is different so whether you want…

  • More Data
  • Phone calls included
  • Bundle plans
  • Mobile plans
  • New offers and products

… or just to be better informed on the right plan and products for you, the iPrimus informer team will help.

Our team will field any inquiry you have and help give you the information required to make sure you have a plan or products best suited to you.

Submit your inquiry to www.iprimus.com.au/informer and let us call you at time that's convenient.

Thanks for the feedback and we'll continue to come up with any initiative that keeps our Customers informed.

iPrimus News

MAKE THE MOST OF THE EASTER BREAK

Easter is only four weeks away. For many people it's a time for family, chocolate, or just another long weekend. Whatever it means to you, you'll need to be organised. And we're here to help.

First, put these dates in your calendar:

  • Good Friday – April 22
  • Easter Saturday – April 23
  • Easter Sunday – April 24
  • Easter Monday & Anzac Day – April 25
  • Public Holiday Tuesday day in lieu (All states except TAS & NT) – April 26
iPrimus Easter operating times

Good
Friday

Easter
SATURDAY

Easter
Sunday

Easter Monday/
ANZAC DAY

Easter Tuesday
(Easter Monday/
ANZAC DAY
day in lieu)

22/04/2011 23/04/2011 24/04/2011 25/04/2011 26/04/2011
Tech support & faults 24 hours 24 hours 24 hours 24 hours 24 hours
Customer Service Closed 9.00-17.00 Closed 9.00-17.00 9.00-17.00
Provisioning (Moves & new connections) Closed 9.00-17.00 Closed 9.00-17.00 9.00-17.00
Sales Closed 9.00-17.00 9.00-17.00 9.00-17.00 9.00-17.00


DO YOUR RESEARCH

iPrimus now has some of the most competitive prices in the market for broadband, mobile broadband, and mobile services.

Spend some time on www.iprimus.com.au. If you bundle your services there are many savings to be made, submit an inquiry to the iPrimus informer team www.iprimus.com.au/informer.



EASTER WITH THE KIDS

The Easter holidays are a great time to spend time with the family and whether it's going on a holiday or enjoying Easter crafts, egg hunts, recipes or events, Kidspot.com.au has it covered.

http://www.kidspot.com.au/section+161+Easter.htm



CHILL OUT

Don't forget to plan a serious string of relaxation into your weekend. ABC iView is unmetered while using iPrimus, which means you can watch all the ABC TV you want for free, via your Internet connection.



ANZAC DAY 2011

Anzac Day is a national day of remembrance in Australia and New Zealand.

iPrimus would like to recognise all those who lost their lives in service to their country, in all wars. We have posted a list of sites that have all the information required on services and marches on this day as well as the history of those who died, served or are serving in military operations for their countries.

We Will Remember Them
Lest We Forget

http://www.rsl.org.au/ (go to commemoration/ANZAC day)

http://www.awm.gov.au/commemoration/anzac/

http://raiseaglass.com.au/

Earth Hour

Every year, many cities around the world ask their residents to switch off the lights for an hour, encouraging debate and action over climate change. It can be particularly fun to find a clear view of the buildings in your city and watch them turn off one by one.

Watch this video of the world's greatest building going dark in an instant.

Earth Hour 2011 will take place on March 26, 2011 from 8:30 p.m. to 9:30p.m., in your local city.

Check out http://www.earthhour.org.au/ to see how you too can take part in action against climate change.

Last month's Android competition

WRITE & WIN COMPETITION WINNERS

In our last newsletter we ran a competition to giveaway one of our LG Android smart phones.

We asked you to tell us why you needed a smarter phone. Congratulations to Robin from NSW who explained in a clever and funny way how the Smartphone will have her keeping up with the Grandkids. Her entry was …

“I'm sixty eight and on the skids
Need to keep up with grandkids
Android Smartphone is the thing
I cannot wait for them to ring!”

In fact the answers were so great; we've included a selection of the funniest below …

"I find that the string between the 2 tin cans i use now keeps breaking.
The LG Android phone would move me into this century."

“My poor little old mobile phone is being laughed at by my children.
It needs to be retired gracefully before dying of embarrassment.”

“My 3yr old nephew using my phone said 'say cheese' looking confused he turned over my handset and said 'Where is your camera?'”

“To arrange loans, check time zones, locate cyclones, diagnose kidney stones, show the Dow Jones, and order ice cream cones ~ unlike my old drone phones.”

“As I'm not young enough to know it all I really want it to make me look smart at the senior's Big Night Out.

Customer Focus

1 woman, 1 bike and only 4,500 kms to travel, GO BRENDA!

Brenda Noonan is an iPrimus customer who clearly likes a challenge. Brenda is hopping on her bike and riding from Scarborough Western Australia to Scarborough Queensland. Brenda's words below explain the reasoning for her epic journey …

"I am using my efforts and energy with this ride to raise funds for the Heart Foundation - a truly worthwhile cause. I am sure every family has been affected at sometime by cardiovascular disease (CVD) the term used for heart, stroke or blood vessel disease. Sadly it is the leading cause of death in Australia."

When we heard Brenda's story we wanted to share it with the rest of our Customers so check out Brenda's website …

www.brendanoonan-onmybike.com and her youtube clip (featured above) and help support Brenda with this worthy cause.

Do you have a story like Brenda's you'd like to share? Then email newsletter@iprimus.com.au and each month we'll select one story or cause in our Customer Focus section.



THIS MONTH'S CALL CENTRE AVERAGE WAIT TIMES. CUSTOMER SERVICES: 37 SECONDS. PROVISIONING: 10 SECONDS. TECH SUPPORT: 173 SECONDS. LAST MONTH, CUSTOMER SERVICES: 42 SECONDS. PROVISIONING: 21 SECONDS. TECH SUPPORT: 273 SECONDS

We are constantly measuring our performance to ensure we continue to improve your wait times.


Keep the great suggestions and questions coming!

If you’ve enjoyed a story, have something to add or a suggestion to make, let us know. We’d also love to hear about your real Customer experiences, article ideas or websites you love.

Email us (tell us what you think): newsletter@iprimus.com.au

See you next month,

The iPrimus Team

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