Thursday, 01 May 2008 00:00

The Minister for Broadband, Communications and the Digital Economy, Senator the Hon. Stephen Conroy, today officially opened Primus Telecom’s new 430 seat Call Centre in Melbourne. Primus has invested significantly in this state-of-the-art Call Centre in the heart of Melbourne’s CBD.

“By investing in Australia’s telecommunications industry, Primus is continuing to play an important role in delivering competition for the benefit of Australian consumers. The Australian Government welcomes investments such as the new Primus call centre in Melbourne,” Senator Conroy said.

Primus has established itself as one of Australia’s leading providers of telecommunications and broadband services to business and consumer segments. Due to increased demand, Primus had outgrown its former facility and has invested significantly in its new Call Centre on Flinders Street in Melbourne. The new call centre is a fully integrated facility that offers high quality total customer care encompassing all aspects of customer contact including inbound and outbound sales, service delivery, provisioning, billing, customer care and technical help desk functions. The new facility also incorporates a training and development centre that provides specialised skills required for managing complex high technology services.

Apart from state of the art technology, Primus Melbourne Call Centre offers ergonomic and pleasant work environment for staff with plenty of natural light and easy access to multiple modes of public transport, major factors that contribute to staff productivity.

Ravi Bhatia, CEO Primus Telecom, said: “Instead of shipping this major facility offshore, Primus believes that our Australian workforce delivers a superior standard of customer care, therefore we have decided to locate our new Call Centre here. We believe this aptly demonstrates the importance Primus attaches to genuine customer care.”

Primus Telecom has contributed directly to creating 700 to 1000 jobs in Australia and indirectly another 1000 jobs across the country. The investment in this new call centre is testament to Primus’ faith and confidence in Australia.

Primus was one of the first operators to obtain a carrier license in Australia in 1997, and was one of the first companies to successfully compete with the incumbent Telstra. Since inception, Primus has played a big part in introducing genuine competition into the industry for the benefit of Australian consumers and businesses. The impact of this competition can be seen in the pricing and choice of innovative services available to consumers today.

“Primus was one of the first ISP’s to introduce high speed broadband into Australia in 1999. One of the other big benefits of competition where Primus is leading the way is the increased importance given to customer service and care,” said Ravi Bhatia.

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About Primus Telecom

Primus Telecom is one of Australia’s largest fixed-line telecommunications carrier. The Company offers a comprehensive range of voice, data, Internet and web hosting products, servicing both residential and business sectors. The Primus network offers nationwide coverage through its own backbone network with facilities across Australia. The network enables the Company to provide high speed broadband, and voice and data services. Primus operates its own fibre network in the five major capital cities, delivering a range of business direct-connect services including ISDN, frame relay, ATM, telephone line and broadband DSL, as well as telephone line and broadband DSL services direct to residential customers. Primus Australia news and information are available at the Company's Web site at www.iprimus.com.au/.