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Warranty & Repairs

Our goods and services come with unconditional warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. If you have purchased goods, you are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you have received services from us, you are entitled to have the services resupplied if the services fail to be of acceptable quality and the failure does not amount to a major failure.

Goods purchased from or supplied by iPrimus prior to 23/03/2021, you are entitled to a warranty period of reasonable duration from the date of purchase.

Goods purchased from or supplied by iPrimus from 23/03/2021 onwards, you are entitled to a warranty period of 18-months from the date the goods were purchased.

Some of our goods also come with additional warranties supplied by us or 3rd party manufacturers (“Manufacturer Warranties”). In such circumstances, please refer to the warranty leaflet in the goods that you have purchased for the details of such Manufacturer Warranties.

If you wish to make or discuss a claim in relation to the product you have purchased or to discuss your rights pursuant to customer guarantees under Australian Consumer Law, please contact iPrimus on 13 17 89.

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