Modem Setup Guide - FTTN and FTTB

Fibre to the node and Fibre to the building

It’s as easy as 1, 2, 3

1 - Plug in the cables

  • Is the sticker on your box yellow? Great – let’s start!
  • Plug your power cable into the modem, and then into the power socket. Don’t forget to switch the power socket off first.
  • Next, plug one end of a phone cable into the DSL port on your modem, and the other end into your phone wall socket.
  • It’s time for your phone. With an nbn™ connection, you’ll plug your home phone into the ‘Phone 1’ port on your modem - not the wall socket.
  • You can now use an ethernet cable to connect any devices that won’t be using a Wi-Fi connection.

2 - Check the lights

  • Power up your modem by switching on your wall socket and pressing the power button on your modem.
  • Wait 15 minutes for your modem to auto-configure.
  • After 15 minutes, the first four lights (shown in the image below) should be on.
  • If the lights haven’t turned on, turn your modem off and repeat this step.

3 - Connect your devices

  • It’s time to connect to your Wi-Fi!
  • Look for the ‘SSID’ – your network name, and WLAN Key – your password, on a sticker at the bottom of your modem.
  • Connect your devices to Wi-Fi by searching for the ‘SSID’ and using the ‘WLAN’ key as the security password.

You’re all done!

If your internet isn’t working – go through each of the steps again before contacting our tech support team.