Incoming Calls Issues

If you are having trouble receiving calls from other numbers you may be having an incoming call fault. To identify the source of this fault we will need to cover a few troubleshooting steps to confirm.

NOTE: If you have recently moved house or are undergoing a service migration please ensure you have received an SMS notifying that the service is active. Any service undergoing migration/relocation can be affected by temporary service faults.

Check for a Dial Tone

Confirm that a clear dial tone is present. If you have no dial tone, please follow the No Dial Tone Guide.

If dial tone is present please proceed to the next step.

Test Inbound Call

We will need to identify what kind of message you are getting when trying to call your phone number.

Try calling your home phone number from your mobile phone and note down the result (e.g. Engaged, Rings Out, or Recorded Voice Message)

If your phone rings and you are able to answer the call the service is working as intended.

If you are still experiencing issues with inbound calls you will need to call Technical Support for further investigation.