Log a Fault Online

iPrimus Do It Yourself Troubleshooting

Welcome to the iPrimus DIY troubleshooting!

Click below to find step-by-step troubleshooting guides to help you resolve a range of common ADSL, Telephony and Fibre issues!

If you are unable to resolve your issue with the troubleshooting guides, your responses and test results will be saved and submitted to our Senior Support Team for resolution!

Troubleshoot and Raise a Fault

Please choose your service type then select the problem that best describes your issue.