Mobile

Getting Started

You can have more than one account. Chat with our sales team on 131 789 to discuss the best option for you.

You can track your shipped handset.

As soon as your handset has shipped, we’ll send you an SMS and email with the tracking number.

As soon as you have your SIM card, call our customer service team to activate it. It can take up to four hours for new numbers to activate. If you are porting your mobile number from another provider, it can take up to two days to activate.

Contact us on live chat to order a replacement sim.

A one-time passcode is a way for us to protect the privacy of our customers, ensuring that the service holder is the one who is requesting the transfer of their mobile number. As part of the sign-up process, a one-time passcode will be sent to the mobile number you are wishing to transfer via SMS, so make sure you have that available. Once we have verified the passcode entered, you will be able to complete the transfer of your service to iPrimus mobile.

If you suspect that your mobile service number has been fraudulently ported, you should immediately report the activity to either (a) the Australian Federal Police or the relevant State or Territory Police; and (b) the government services that support customers whose mobile service number is the subject of an unauthorised transfer.

Dial 0011, then the relevant country code before dialing the international number. You can see the international call rates here.

If you’re in a contract and downgrade your plan, an early termination fee will apply.

You can view our mobile plans here.

  • Text the word ON or OFF to 159 from your mobile
  • Dial 159 from your mobile and follow the prompts

Troubleshooting

Find your IMEI number by dialling *#06# on your handset. The number should display on your screen.

Contact us on 1300 85 85 85.