Mobile

Getting Started

You can have more than one account. Chat with our sales team on 131 789 to discuss the best option for you.

You can track your shipped handset.

As soon as your handset has shipped, we’ll send you an SMS and email with the tracking number.

As soon as you have your SIM card, call our customer service team to activate it. It can take up to four hours for new numbers to activate. If you are porting your mobile number from another provider, it can take up to two days to activate.

Contact us on live chat to order a replacement sim.

Dial 0011, then the relevant country code before dialing the international number. You can see the international call rates here.

If you’re in a contract and downgrade your plan, an early termination fee will apply.

You can view our mobile plans here.

If you’re a new customer, you have ninety days to decide if we’re right for you. That’s ninety days from your sign-up date to love us, or leave us, with no termination fees.

  • Text the word ON or OFF to 159 from your mobile
  • Dial 159 from your mobile and follow the prompts

Troubleshooting

Find your IMEI number by dialling *#06# on your handset. The number should display on your screen.

Contact us on 1300 85 85 85.