You can pay your account using any of the following payment methods, but it’s best to pay by direct debit from a bank account or a direct debit from a credit card.
The easiest way to pay your bill is with an automatic payment, or direct debit. You can create an automatic payment from a savings or cheque account OR a credit card.
Each month your chosen account or credit card will be debited with the amount due on your bill.
Any payments, including a direct debit, made with a credit card will incur a small fee.
0.43% for Visa/Master Card and 2.89% for Amex/Diners.
Direct debit set up
You can set up your direct debit online here. You can also download our direct debit form here and send it back to us once you’ve filled it out.
PO Box 631
Collins Street West
Fax (03) 9923 3820
Email email us
Pay by phone
Call 1300 85 66 52 to pay your bill by credit card, anytime and from anywhere in Australia.
Any payments, including phone payments, made with a credit card will incur a small fee. 0.43% for Visa/Master Card and 2.89% for Amex/Diners.
All calls are charged at a local call rate.
Pay by BPAY®
You can pay your bill using BPAY® if your bank or financial institution provides this service.
In post cases BPAY® payments can be made using both phone banking and internet banking. Your BPAY® instructions will be on your monthly bill. All payments made using BPAY® incur a small $2.50 fee.
You can pay your bill using POSTbillpay® at any postal outlet in Australia. Simply present your bill at the counter. POSTbillpay® payments can only be made in cash, using a cheque or EFTPOS. All payments made using POSTbillpay® incur a small $2.50 fee.
Pay by mail
You can pay your bill by mail with the ‘return slip’ on your monthly bill. Mail your payment by cheque or money order to Primus as indicated on your bill.
You will automatically receive your bill electronically each month. It will be sent to your email address and also stored in the ‘My Account’ section on our website.
Our billing period is monthly – from the 1st to the last day of the month.
Fees for overdue accounts
We may charge a $15 fee to overdue accounts.