Save $2.95 and late fees by activating Direct debit through your Account Toolbox.
- Go to Dashboard
- Click Make Payment/Update Direct Debit
- Enter your Credit card or Savings Account information
Save $2.95 and late fees by activating Direct debit through your Account Toolbox.
There are multiple ways to pay your bills.
Payment fees and Timeframes
Save $2.95 by signing up for Direct Debit.
Mode of Payment |
Fee |
Posting Time frame |
Direct debit via Savings |
$10 only for dishonoured payments |
Up to 2 business days |
Visa / Mastercard |
0.43% surcharge |
Real-time |
Diners / AMEX |
2.89% surcharge |
Real-time |
Australia Post |
$3.05 per payment |
Up to 2 business days |
BPAY |
$2.50 per payment |
Up to 2 business days |
If you are not on Direct debit, a $2.95 Non-Direct Debit fee applies on top of your preferred mode of payment.
We’ll let you know if your bill is overdue. You can also check yourself in the Bill and Balance section of Account Toolbox.
Overdue bills may incur a late payment fee of $15.
Your monthly bills will be sent to your nominated e-mail address.
You can also view and download your bill in your Account Toolbox.
Go to Bills & Balance > Bill Details
Your first bill may be a little over your monthly plan fee, as it could include:
1. Your Account Name and Service Address
2. Your Bill Generation Date, Bill Reference number and Customer Number
Your Customer Number can be used for:
3. Bill Summary
4. Your total balance and payment due date
5. Your bill and spend history for the last 3 months
6. Available payment methods– (if you’re on Direct Debit this section is not available)
Credit Card - surcharge fees apply
Direct Debit - no processing fee
BPAY (Biller Code and Reference Number) - $2.50 Fee per payment
Australia Post (barcode) - $3.30 Fee per payment
Never miss a payment and sign up for Direct Debit.
1. VOIP/telephone charges - shows all charges for your phone number and it may also include charges for calls/SMS that are not included in your plan.
2. Fetch TV charges - shows Fetch monthly plan fee and any additional purchases such as movies, rentals, subscriptions, etc.
3. Internet charges - shows your internet monthly plan and any speed upgrade fees
4. Other charges and credits - which may include admin fees (such as Non-Direct Debit, BPay or late payment fees) and/or credits applied towards the account.
5. Total Amount Due - indicates total balance due, without GST.
*Please note that all charges on this page are not inclusive of GST
You’ll need your account number to register. You can find your account number at the top right hand corner of your bill.
With your iPrimus Account Toolbox, you can:
• Pay bills
• Report Payment
• Update Direct debit
• Update Contact details
• View and download bills
• View usage
• Check plan details
• Change plan
• Pause your internet
• Submit relocation online
• Log a fault online
If you’ve forgotten your username and/or password, click here and follow the prompts.