Unable to Receive Emails
If you are able to send emails, but not receive with your email client (such as Outlook, Live Mail, Mac Mail), there are a few things that can be checked.
Check incoming mail settings
These are the settings that the email client uses to receive emails.
In the account settings for your email, the settings should be exactly as below:
Outgoing server: pop.iprimus.com.au
Use SSL: No
Username and password – ensure your iPrimus username (email address) and password are correct.
Send a test email to yourself, and see if it is received.
Check your Firewall
If you are still unable to send, it is possible firewall, security or anti-virus software on the computer are blocking the connection.
Turning off the firewall temporality and testing if you can receive a test email from yourself will rule this out.
For instructions on turning off the firewall, or setting exceptions should the firewall be blocking out-going email, refer to the manufacturer of the firewall software, as all programs are different.
Remake your connection
If all of the above steps have failed, remove and re-make the connection in your email client.
Test from Webmail
If you are still unable to receive emails, login to your webmail at http://webmail.iprimus.com.au with your email address and password.
Attempt to send an email to yourself from here (using the ‘compose’ button), and then clicking on ‘check mail’
This sends and receives an email completely independently from your computer.
If this email is successful, the issue lies with the email client on the computer. In this case you could test a second email client, or contact technical support for the program.
If this email does not work, call iPrimus on 1300 85 11 85 for further help.