Mobile Usage FAQ

Mobile phone usage & Mobile Data Usage (for mobile phones & other mobile devices)

iPrimus believes in empowering customers with the tools they need to manage their own telecommunications expenditure and to reduce the risk of bill shock. To assist customers in this, iPrimus offers usage monitoring information as outlined below. Please note: call and data records could be delayed by more than 48 hours and may not be displayed in real time.

For more information on managing your spend with iPrimus, check out our great range of Spend Management Tools and Advice.

Account information over the phone

Assistance is available to you from our Customer Service Staff during the following hours and staff can provide information regarding any unbilled amounts on your account and information regarding your usage;

  • Monday to Friday 9am to 6pm

Your privacy is important to us, so be sure to have your account information handy so we can verify your identity before providing account information. You can contact Customer Service on 1300 85 44 85 or Contact Us and we’ll call you back! Please note: call and data records could be delayed by more than 48 hours and may not be displayed in real time.

Critical Information Summaries

You can understand and manage your phone and mobile datausage better when you better understand your particular iPrimus plan. iPrimus has Critical Information Summaries which provide the important information about iPrimus products including a description of the product and key pricing information – such as minimum monthly charges, set up fees and unit pricing for certain products e.g the cost of standard a SMS or one MB of data.

Check out your plan at Critical Information Summaries, contact us on 13 17 89 or complete the Contact Us form and we’ll call you back!

Phone handset usage tools

Smartphones and handsets themselves can also give you some guidance on your mobile data consumption.
iPhone users can find their data usage stats under Settings > General > Usage
Android users can navigate to Settings > Data Usage (you’ll need Android 4.0 or later)
There are some applications (e.g. on the iTunes and Google Play stores) which can monitor your usage for you but please research these carefully before relying on them to ensure they meet your needs.

Account Toolbox

Some iPrimus plans have access to online self-help Account Management via the Account Toolbox where there is the option to view current and previous bills, check your account balance and see future charges not yet billed. To see if your plan allows Account Toolbox access, please contact us. Please note that call records may not be displayed in real time and could be delayed by more than 48 hours.

Mobile Internet Data Usage Guide and FAQs

What is Mobile Internet Data?

Mobile internet data is the ability to browse the internet using a smartphone or other mobile device such as a tablet (e.g. iPad). The data allowance may be separate to the cost of making mobile calls on phone plans. The data allowance portion is generally pre-set and if you exceed the data allowance, there may be excess use charges. The amount of data you use when web browsing, downloading files, watching videos, uploading photos and sending emails all count towards your overall data allowance.

Activities that consume data include:

  • browsing the web
  • reading and sending e-mails
  • browsing Facebook and Twitter
  • sharing photos
  • updating your status
  • downloading applications
  • downloading music
  • downloading maps
  • listening to online radio
  • watching videos on YouTube
  • instant messaging and voice over IP (VoIP) applications such as Skype

Your phone or mobile device can use data in the background even if you are not actively using it, e.g. a weather app or widget will update itself from time to time by downloading the latest forecast from the internet. In the same way, e-mail applications check for new mail and some application updates might download automatically.

Where did all my mobile data go?

Mobile data can be eaten up quickly when phones and mobile devices are used for data-intensive activities like:

  • downloading music or listening to online radio e.g. using apps such as Spotify or
  • downloading maps e.g. Google Maps
  • streaming or downloading video e.g. using apps such as YouTube, Netflix
  • tethering your phone or mobile device to a computer e.g. tethering your phone to your laptop, or using your phone as a wireless hotspot for your tablet.
  • using voice-over-IP applications e.g. Skype, FaceTime, etc

What do data allowances actually correspond to in real life usage?

It is difficult to give exact estimates because not only is every web page different in size depending on the amount of text, images and other multimedia content within it, the same can be said for e-mail messages with varying attachments such as photos.

Below are some general estimates of common amounts of data used for usual internet activity. The guidelines below are only approximate so please be aware that actual usage could be far greater (e.g. if very High Definition movies or images are downloaded instead of standard definition or you receive or send a large amount of emails with large attachments).

Data Usage ActivityTypical Usage Amount
General Internet use (e.g. browsing, blogging) 5MB per hour
Email typically sent/received (e.g. including attachments) 500KB per email
Photos or documents (e.g. images to/from Facebook,) 850KB per image
Music downloads (e.g. MP3s) 5MB per song (4 - 5 min duration)
Videos viewed online (e.g. YouTube) 2MB per minute
Game/Movie trailers 100MB each
Downloading movies 2GB per movie
Listening to radio online Average stream at 128 Kbps
Online gaming 15MB per hour

Does listening to radio count towards my download allowance?

Yes where the audio stream is via an online connection e.g. through an application or through the web browser, it’ll have been transferred over a data connection and will therefore count towards your data allowance. If you’re listening to radio via a FM broadcast, it won’t count towards your data allowance.

Ways to manage mobile data consumption

  • Why not use WiFi. If you have Wi-Fi internet at home be sure to connect your mobile service to Wi-Fi when you’re at home. Also keep an eye out for free Wi-Fi hotspots at cafés and restaurants.
  • Try not to use data-intensive apps. If you’re not connected to a Wi-Fi network, don’t stream music or video content from the internet. Apps like Skype, YouTube and Spotify will go through your mobile data allowance very quickly.
  • Avoid tethering your mobile device to your laptop or PC, this can use large amounts of data quickly (e.g. accidental automatic software updates for laptops and you are more likely to view a higher number of websites that will be data rich, non-mobile sites)
  • Turn off automatic updates. Phone and mobile device application updates can go through your monthly data allowance very quickly, for example 10 app updates is equivalent to about 60MB data. For android devices, go to the Google Play menu button and select the Settings menu item, uncheck the box for “Auto-update apps”. You can also further restrict data consumption by checking the box for “Update over Wi-Fi only”.
  • Try bandwidth saving applications. There are some applications that may reduce your data consumption through compressing data before it is transferred to you.
  • Disable data-hungry apps. Uninstalling data-hungry apps or restricting their use of background data can stop them eating into your monthly data allowance. On Android devices, you can check to see how much data each of your applications is consuming by going to Settings > Data Usage.

Other tips

  • Always try to use mobile-optimised websites instead of the full site to minimise how much data is transferred;
  • Look for free Wi-Fi hot spots to browse the Internet when you are out and about;
  • Check your usage regularly and please contact us if you are concerned about your mobile data usage;
  • Check email via a webmail interface and delete large attachments (such as videos or pictures) from friends before downloading them to your phone or mobile device;