Compliments and Complaints

Making a Compliment or a Complaint

We are dedicated to excellence in servicing our customers.

At iPrimus we love to hear from our customers, when they are receiving excellent service from our company. You can lodge a compliment to the specific representative below.

If for some reason, you are not satisfied with the service received, we have a complaint policy in place. You can view our Policy in detail here.

There are several methods to file a compliment or complaint. We will ensure that your compliment or complaint is handled as efficiently and effectively as possible in accordance with our policy.

Please use your preferred method from the options below to submit your compliment or complaint and if possible include your customer number and return contact details in any correspondence.

Contact us via Email

Email the Chief Customer Officer CCO@primustel.com.au

Contact us via Phone

Call: 1300 858 844.

Contact us via Mail

Mail: Att: Chief Customer Officer, PO Box 631, Collins Street West, MELBOURNE VIC 8007.

Contact us via Fax

Fax: 1300 852 004 Att: Chief Customer Officer.