International Roaming

International mobile roaming (IMR) allows your mobile device to use an overseas carriers’ network while traveling abroad. Your usage of an overseas carriers’ network will usually incur significantly higher charges compared to using your mobile device in Australia and will be charged in excess of your included value.

Australian Communications and Media Authority (ACMA) Information Fact Sheet

The ACMA have produced the following fact sheet: (ACMA) Information Sheet

Avoiding Bill Shock

In order to avoid “bill shock” after traveling overseas, you should consider disabling 3G/4G internet access (mobile data) on your device as many apps will continue to use mobile data automatically.

When traveling overseas, be mindful when answering any incoming calls (and taking voice mail) because you will incur the charges, not the caller. If preferred, set your call diversion/barring to block all incoming calls and deactivate voice mail.

Spend Management Tools

iPrimus provides spend management tools in relation to international mobile roaming charges. You can contact us to obtain your current usage though there may be significant delays in receiving usage data.

You may wish to familiarise yourself with the Maximum Charge Information for calls, SMS and mobile data usage within the country you are visiting (see below).

Alternatives to International Roaming

If you do not wish to use international roaming, you can still stay in contact by:

  • Using Wi-Fi.
  • Using a prepaid SIM card or a ‘travel pack’ with a set value.
  • Using a local SIM card from your destination, after unlocking your device (details on how to unlock your device are provided below).

Deactivating International Roaming

International Roaming can be deactivated by calling 1300 85 85 85 from within Australia, or +61 3 86772307 if you are overseas.

Unlocking your mobile device

Handsets provided by iPrimus are unlocked, and can be used on compatible networks.

Maximum Charge Information

The maximum charges for certain usages of your mobile device while roaming are set out in the links below.

If you require information for a country not listed please contact us on 1300 85 85 85.

Please Note: International Roaming rates are subject to change without notice, due to fluctuations in international currency exchange rates and changes to charges imposed by the overseas network.

UsageMax Charge
Making a 1 minute call to Australia from New Zealand $1.00
Making a 1 minute call to a number within New Zealand $1.00
Receiving a 1 minute call while roaming in New Zealand $1.00
Sending an SMS message to Australia from New Zealand $0.50
Sending an SMS message to a number within New Zealand $0.50
Receiving an SMS message while roaming in New Zealand Nil
Using 1 megabyte of data while roaming in New Zealand $0.52
UsageMax Charge
Making a 1 minute call to Australia from Indonesia $1.00
Making a 1 minute call to a number within Indonesia $1.00
Receiving a 1 minute call while roaming in Indonesia $1.00
Sending an SMS message to Australia from Indonesia $0.50
Sending an SMS message to a number within Indonesia $0.50
Receiving an SMS message while roaming in Indonesia Nil
Using 1 megabyte of data while roaming in Indonesia $0.52
UsageMax Charge
Making a 1 minute call to Australia from USA $1.00
Making a 1 minute call to a number within USA $1.00
Receiving a 1 minute call while roaming in USA $1.00
Sending an SMS message to Australia from USA $0.50
Sending an SMS message to a number within USA $0.50
Receiving an SMS message while roaming in USA Nil
Using 1 megabyte of data while roaming in USA $0.52
UsageMax Charge
Making a 1 minute call to Australia from Thailand $1.00
Making a 1 minute call to a number within Thailand $1.00
Receiving a 1 minute call while roaming in Thailand $1.00
Sending an SMS message to Australia from Thailand $0.50
Sending an SMS message to a number within Thailand $0.50
Receiving an SMS message while roaming in Thailand Nil
Using 1 megabyte of data while roaming in Thailand $0.52
UsageMax Charge
Making a 1 minute call to Australia from UK $1.00
Making a 1 minute call to a number within UK $1.00
Receiving a 1 minute call while roaming in UK $1.00
Sending an SMS message to Australia from UK $0.50
Sending an SMS message to a number within UK $0.50
Receiving an SMS message while roaming in UK Nil
Using 1 megabyte of data while roaming in UK $0.52
UsageMax Charge
Making a 1 minute call to Australia from China $1.00
Making a 1 minute call to a number within China $1.00
Receiving a 1 minute call while roaming in China $1.00
Sending an SMS message to Australia from China $0.50
Sending an SMS message to a number within China $0.50
Receiving an SMS message while roaming in China Nil
Using 1 megabyte of data while roaming in China $0.52
UsageMax Charge
Making a 1 minute call to Australia from Fiji $1.00
Making a 1 minute call to a number within Fiji $1.00
Receiving a 1 minute call while roaming in Fiji $1.00
Sending an SMS message to Australia from Fiji $0.50
Sending an SMS message to a number within Fiji $0.50
Receiving an SMS message while roaming in Fiji Nil
Using 1 megabyte of data while roaming in Fiji $0.52
UsageMax Charge
Making a 1 minute call to Australia from Singapore $1.00
Making a 1 minute call to a number within Singapore $1.00
Receiving a 1 minute call while roaming in Singapore $1.00
Sending an SMS message to Australia from Singapore $0.50
Sending an SMS message to a number within Singapore $0.50
Receiving an SMS message while roaming in Singapore Nil
Using 1 megabyte of data while roaming in Singapore $0.52
UsageMax Charge
Making a 1 minute call to Australia from Malaysia $1.00
Making a 1 minute call to a number within Malaysia $1.00
Receiving a 1 minute call while roaming in Malaysia $1.00
Sending an SMS message to Australia from Malaysia $0.50
Sending an SMS message to a number within Malaysia $0.50
Receiving an SMS message while roaming in Malaysia Nil
Using 1 megabyte of data while roaming in Malaysia $0.52
UsageMax Charge
Making a 1 minute call to Australia from Hong Kong $1.00
Making a 1 minute call to a number within Hong Kong $1.00
Receiving a 1 minute call while roaming in Hong Kong $1.00
Sending an SMS message to Australia from Hong Kong $0.50
Sending an SMS message to a number within Hong Kong $0.50
Receiving an SMS message while roaming in Hong Kong Nil
Using 1 megabyte of data while roaming in Hong Kong $0.52