How to return your iPrimus hardware FAQ

What hardware are you returning to iPrimus?

How do I return my handset?

  • Place all equipment and associated accessories in a container (preferably in the original box).
  • Take these items to your preferred Australia Post office and present the code that we have sent you via SMS and email to the counter staff at the post office to have all your items returned packaged and processed free of charge. If you do not have the code already, please contact primus on 1300 85 85 85 beforehand to obtain this code.
  • Keep your receipt as a record of your return.
  • Please return the handset within 30 days to avoid a handset non-return fee.
  • Click here to locate your closest Australia Post office.

What documents do I need to include when returning a mobile handset

I have an iPhone. Do I have to make any changes to my phone settings?

What do I need to return?

Your handset plus all supplied accessories, (in the box if possible).

The power cord leads

What happens if I don’t have all items?

Send back all the items you have and we’ll be in contact if there are any major issues.

What happens next?

  • Once we receive the handset, we will send you a confirmation SMS
  • If you continue to get reminder messages 7 days after returning your hardware please contact us on 1300 85 85 85 and keep your receipt handy.

How do I return my hardware?

  • Take the hardware listed below to your preferred Australia Post office and present the code that we have sent you via SMS and email to have your hardware returned packaged and processed free of charge. If you do not have the code already, please contact us on 1300 85 85 85.
  • If you do not have the code by this stage, please contact primus on 1300 85 85 85 beforehand to obtain this code.
  • Keep your receipt as a record of your return.
  • Please return the hardware within 30 days to avoid a hardware non-return fee.
  • Click here to locate your closest Australia Post office.

What do I need to return?

Set Top Box

Power lead with power pack

Remote with batteries removed

HDMI Cable

Ethernet Cable

What happens if I don’t have all items listed?

Send back all the items you have and we’ll be in contact if there are any major issues.

What happens next?

  • Once we receive the equipment, we will send you a confirmation SMS
  • If you continue to get reminder messages 7 days after returning your hardware please contact us on 1300 85 85 85 and keep your receipt handy.

How do I return my hardware?

  • Once you’ve let us know you wish to return your hardware shortly thereafter you will receive a return code via SMS and email.
  • Take the hardware to your preferred Australia Post office and present the code to have your hardware returned packaged and processed free of charge. If you do not have the code by this stage, please contact primus on 1300 85 85 85 beforehand to obtain this code.
  • Keep your receipt as a record of your return.
  • Please return the hardware within 30 days to avoid being charged a hardware non-return fee.
  • Click here to locate your closest Australia Post location.

What do I need to return?


Ethernet Cable


Power Cord


Phone Cord


ADSL Filter /Splitter


Modem/Router

What happens if I don’t have all items listed?

  • Send back all the items you have and we’ll be in contact if there are any major issues.

What happens next?

  • Once we receive the equipment, we will send you a confirmation SMS
  • If you continue to get reminder messages 7 days after returning your hardware please contact us on 1300 85 85 85 and keep your receipt handy.

  

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