If you have not paid your account by the due date stated on the bill, a Late Payment Fee of $15.00 inc. GST will be charged.

As of January 2008, all bills will be sent electronically for customers who have an internet service (dial-up, broadband and wireless) and direct debit. If you wish to receive your bills via post, we can arrange this for you however there will be a $2.50 fee applied each month. This fee takes into consideration the paper, envelope, printing and postage costs along with the added expenses involved to generate a paper bill. We believe we are able to provide a more environmentally friendly means to view your bills by making this information available online. Through your account toolbox you will have access to the exact same information as a paper bill, which will also be available earlier as there will be no postal delays.

The non direct debit fee was introduced in October 2005 due to the escalating cost of invoices being processed via third parties. When a transaction is made via a third party (i.e. the Post Office or BPAY) Primus is charged a fee. Other companies charge this fee, either by itemising it as a non direct debit fee or by increasing line rental or other such service fees. By electing to use Direct debit, your charge of $2.50 non direct debit fee would be waived.