You may request for your internet plan to be changed at any time, and will take affect immediately or at midnight the same day with billing and anniversary adjusted to match the plan change. Any amounts paid in advance for your previous plan period will be credited back to you on your next invoice, and your plan period for your new plan will start today.

Please note if there is a change to your broadband speed, this may take up to 3 working days to process , however if an infrastructure change (a change of the network your service is provided on) is required, the change may take up to 20 days. Generally services will take less espesically if you are connected to the Primus Network, and may take as little as 5 minutes.

Telephone plan changes take effect from midnight