Instead of receiving your bill in the mail, you can also receive your bill electronically. Currently this is possible with BPAY View™ and will soon also be available through this website. All of the above payment options still apply when using the BPAY View facility.
There are 4 simple steps required to start using BPAY View to receive your Primus Bills:
1 Log onto your Internet banking site*.
2 Register the Primus bill from the available biller list.
3 With the next billing cycle, your first summary bill will be sent to your Internet banking site.
4 Your financial institution will notify you when your first summary bill is waiting. Just click on the summary bill to access the detailed bill. You can pay the bill with BPAY or any of the other Primus payment options.
BPay View Frequently Asked Questions
- How will I know when I have a BPAY View bill waiting?
- What does a BPAY View bill look like?
- What will BPAY View cost me?
- Can I still use other payment methods for BPAY View bills?
- How can I dispute an electronic bill?
- Will I still receive a paper bill?
- How long will my BPAY View bill be available at my Internet banking site?
- Can more than one person receive the same Internet bill for example, my partner?
- Can a person receive the same Internet bill at more than one Internet banking site for example, if I have accounts with more than one financial institution?
- How can I cancel or stop receiving a BPAY View bill?
How will I know when I have a BPAY View bill waiting?
Your Internet banking site will notify you when the bills you've chosen to receive via BPAY View have arrived. Depending on the financial institution, you will receive either an online message or an e-mail.
What does a BPAY View bill look like?
Your Primus summary bill includes key information that you would normally receive in a paper bill, including your customer reference number, the amount due and the due date of payment. Your summary bill will also contain a link to the detailed bill.
The detailed bill contains the information you would get on your current paper bill.
BPAY View™ example
What will BPAY View cost me?
Fees are a matter for each financial institution. You should contact your financial institution to check if any fees apply. Primus does not charge to use this service.
Can I still use other payment methods for BPAY View bills?
Yes. You can choose to use any payment method listed here (also shown on your detailed bill).
How can I dispute an electronic bill?
If you have any enquiries or wish to dispute a bill, you should contact our Customer Service Department.
If you have an enquiry about a BPAY payment, you should contact your financial institution
Will I still receive a paper bill?
Once your electronic bill commences your paper bill will no longer be sent.
How long will my BPAY View bill be available at my Internet banking site?
The minimum requirement is that a summary bill will be accessible at your Internet banking site at least until the next summary bill arrives. Some Internet banking sites will continue to make the summary bill available after that date, allowing you to keep a record of your bills. The detailed bill is required to be available until the next bill arrives.
Can more than one person receive the same Internet bill for example, my partner?
If you wish, more than one person may register for BPAY View individually at their own Internet banking site and view your Primus bill. There are no additional charges from Primus for this.
Can a person receive the same Internet bill at more than one Internet banking site for example, if I have accounts with more than one financial institution?
Yes. You will need to register for BPAY View at each of your Internet banking sites.
How can I cancel or stop receiving a BPAY View bill?
Just follow the instructions at your Internet banking site to cancel or stop receiving a BPAY View bill. Once this is processed your future bills will be sent by mail.