Mobile Phone Help & Support - iPrimus
Mobile Phone Help
Primus' mobile phone service is delivered over a GSM network that reaches over 96% of the Australian population.
Network coverage is constantly being improved with all reasonable steps taken to ensure you receive optimal mobile service access. Whilst the service is not free from faults and may not be available in some areas or at certain times, the following coverage maps show an indication of signal strength across Australia.
Click here for our Coverage Maps
Most iPrimus Mobile services offer access to our competitive mobile rates.
For rates and more information please view our Mobile International Rates page.
Value added Mobile Services
Primus Mobile offers a range of Value Added Mobile Services to help you manage your calls and ensure you experience the best your mobile service has to offer.
Surfing the Internet, taking and sending photos, text messaging and voicemail are just a few of the mobile phone services offered by Primus Mobile. For details and more information please view our page on Value Added Mobile Services
More Useful Information
Once you select a Primus mobile phone, there's some good things to know, like what to do if you lose your mobile phone, emergency numbers and handset support
Below is some useful mobile phone information
Mobile Phone Support
Lost and Stolen
Unfortunately, mobile phones are lost, stolen or misplaced every day. If this happens to you, be sure to prevent unauthorised calls being made from your mobile service, by calling Primus customer service immediately on 1300 85 85 85.
Primus will bar your service from making outbound calls and if possible, will ensure your handset is IMEI blocked. IMEI blocking prevents the handset from connecting to a mobile network in Australia, if another SIM card is inserted into the phone.
Always ensure you contact the relevant authorities to report your stolen or missing mobile phone, as handsets are often recovered and returned to their owners if reported. If you have a mobile phone insurance policy, you will require a Police Report reference number for insurance claim purposes.
000 is Australia's primary emergency service number and should be used to access emergency assistance in the first instance. To access the number via a mobile phone you must be within the coverage area of the Optus GSM network.
112 is the International GSM standard emergency service number for use within any GSM coverage area worldwide. If you are outside of your Service Provider's GSM coverage area in Australia, 112 will attempt to connect to another network that has coverage available in the area you are in. If you are within a GSM coverage area overseas, your call will automatically transfer to that country's emergency service number. Dialling 112 will attempt to connect you, even if your handset does not have a SIM card and regardless of any phone security settings.
106 is a text based emergency service for people with a hearing or speech impairment. This service operates using a TTY (teletypewriter) and does not accept voice calls or mobile text messaging (Short Message Service).
The location of mobile callers to these numbers cannot automatically be identified by emergency service operators, therefore, it is important to state as much information as possible about your exact location when contacting these services.
If your mobile handset is faulty or requires repair, please refer to the warranty information that came in the box with your handset. Most mobile phones are covered by a standard manufacturer's warranty for up to 12 months from the date of purchase, providing you can supply proof of purchase for your handset.
If you do not have the warranty information that came with your mobile phone, please visit the appropriate manufacturer's website or contact Primus customer service for details of recommended service centres on 1300 85 85 85