Business Data Centre Services Managed Services
Primus Managed Services
Overview
Centralize IT management to reduce administration load and enhance disaster recovery.
Primus' Managed Services offering is a tailored approach to managing your server environment. We provide a scalable, dynamic enterprise-level operating environment that simplifies and streamlines the day-to-day management of your Information Technology (IT) infrastructure.
In traditional office environments the management, maintenance, monitoring and support of your IT is often an internal function or administered by a third party. Naturally this responsibility is time consuming and often falls on the shoulders of a small team or individual. This arrangement might appear ideal, as it meets present requirements, but it does not cater for rapid growth in the future or unforseen natural disasters.
Primus' Managed Services simplify this process by consolidating all of the "intelligence" of the hosting. The various functions of your servers and infrastructure can then be delivered on demand over Primus secure, high-speed broadband network, and monitored by our IT teams, 24hrs a day, 7 days a week.
This centralized approach allows Primus to deliver Server and Infrastructure Support, Network and Infrastructure Monitoring, Data Protection Services, Security Services and Application Support.
With over 10 years of experience in managed services working with leading technology vendors we have refined our service components to offer a solution tailored towards your business requirements. The model we have adopted is based on Information Technology Infrastructure Library (ITIL) methodology to deliver reliable and measurable service levels.
For more in-depth information on how Primus Managed Services will improve your business productivity, download our latest product sheet below.
Product Sheet
Benefits
Supporting a range of various technologies and applications, Primus' best in class customer service and field application engineers can address the most complex infrastructure changes.
Primus' Managed Service solutions allow you to treat our experienced Data Centre team as your own personal IT consultant.
Decrease IT staff workloads by outsourcing the management, monitoring, support and maintenance of your IT environment frees your staff to concentrate on improving your business not maintaining the status quo.
Managed Services are maintained by our 24/7 NOC engineers so support is always available and your server environment is always monitored minimizing downtime.
Managed Services centralize the management of your server environment which tightens security.
Managed Services enhance disaster recovery by reducing restoration times and allowing for remote access ensuring your business minimises downtime.
Features
Primus Managed Services delivers a complete range of technical support to meet the unique technology needs of every organisation; including 24/7 support, system monitoring, service delivery, full infrastructure and incident management.
- 24/7 Management
- Service Delivery Framework
- SLA Transparency
- Customised solutions based on your requirements and needs
- Infrastructure monitoring and custom tailored reporting
- Maintenance of Operating Systems (e.g. patching, service packs
- Incident Management
- Problem Management
- Change Management
- Systems Documentation
- Proactive Infrastructure Monitoring
Primus Managed Services are delivered from Primus' fully redundant Data Centres.
Primus provides managed services across the following technologies:
- Windows O/S
- Unix O/S
- Linux O/S
- Networking devices
- Application Management
- Backup Management
- VPS - Virtual Private Server
At Primus we work with your business to deliver a solution that meets your needs, call us today on 1300 65 44 24 and find out how Primus' Managed Services can help your business.
