October 2010

iPrimus Newsletter

Welcome to the new iPrimus Newsletter. Our aim is to keep you up to date with what’s going on at iPrimus and other news which interests you. We’d also like to provide you with information on our products and services that will benefit you, and because it’s about our customers, we’d like you to be involved.

Want a great prize? You name it!

Every great newsletter needs a name and we thought there was no better way to kick-off than getting our customers involved! Simply come up with a name, in two words or less that you think suits the iPrimus newsletter. The best answer as voted by iPrimus will win a "Coles Group & Myer gift card".

Enter here. Entries close Monday the 25^th of October 2010 and the winner will be announced in our November newsletter, so stay tuned! Click here for full terms and conditions

We hope you enjoy the first edition!

You might not know… (hint it’s the NBN)

You may have heard about the National Broadband Network (NBN) over the last few months and wondered what all the fuss was about? iPrimus, one of the pioneer service providers signed up to offer ultra-fast fibre-to-the-home services, currently has a number of customers already connected and using the service in Tasmania. We're eagerly awaiting the rollout across mainland Australia so we can start delivering these services to our customers and provide some of the fastest internet connections available.

What is the NBN?

The NBN is a new fibre to the home network to replace the traditional phone lines almost everyone has, with Fibre-Optic technology. Fibre-Optics allows much more information to travel between computers, much faster than the old technology. It will also bring the products of the future to you providing a new technology base for services to improve over the coming years.

Whats happening?

The Network is being progressively rolled out across the country. The first trial areas were in Tasmania, the next will be in selected areas all around Australia. Be assured if you are in these areas we will be contacting you to let you know when the NBN rolls-out to your home, so you can take up the fantastic offers and products we will be offering on the new network!

How can I change to an NBN connection?

The team here at iPrimus have been busy behind the scenes, making our systems and networks. We are ready to provide customers with services over the NBN so that when you decide to change to the new technology, we will make it as smooth as possible to transfer over.

There may be better plans for you!

How do you decide if you’re getting a good broadband deal? Data. Price. Service. Speed. It’s the right mix of these four things that customers think make up good value. We’ve come up with a scenario based on some of the great advantages our customers are getting from ADSL2+...

You’re a sports fanatic studying to be an Aussie Rules scout and you rely on online sport videos for research. Your current 1500k speed is ok but you want to see if you can get a faster speed, and if so, how it compares against your current plan. So you call one of our friendly Customer Service consultants and are pleasantly surprised. You upgraded your plan and within four working days you receive...

• Four times your current speed with ADSL2+
• You triple your current data allowance!
• And all for the same price you’re paying now!

You’re now enjoying super fast ADSL2+ speed, a 40GB data allowance and viewing your online sport videos at your leisure!

Ok you may not be a sports fanatic and this is just one example but we have customers each day benefiting from our great plans.

Are you on the right plan? Simply have a chat with our customer service team and you could be enjoying the benefits of fast broadband with a bigger data allowance.

Give us a call on 131 789 or click here to view our plans.

We’re cutting the wait times so you can speak to real people, faster!

The iPrimus team are committed to customer service. Over the last 24 months we’ve been working hard behind the scenes to make sure our customer service is accessible, that we are quick to answer the phone and deliver the service that you expect.

Not only are we committed to customer service, but we’re also keeping jobs in Australia with our 100% Australian based call centre. We are improving our employee training programs to ensure we continue to deliver the best customer service we can possibly provide...

Don’t take our word for it though, here’s a comparison of our call wait times in 2008 and 2010:

These improvements are great for our customers, but we’re not stopping there. We think we can do better and your feedback on how we can further improve our customer service is important.

We’ve also expanded the number of ways you can contact iPrimus with our new:

Facebook & Twitter social media pages as well as our existing service and support related contacts such as:

• Phone on 1300 85 44 85
• Email
• LiveChat via our website

We’re here for you when you need us.

The way people connect with each other is changing and this is the same for our customers. Communication is important and the iPrimus call centre, email and our Live Chat team through the iPrimus website are some of the great ways you can contact us.

At iPrimus, we’ve just launched some new ways to stay in touch with Facebook and Twitter. It’s never been easier to get help, ask a question or find out about our products and services. Many of our customers already use Facebook and Twitter every day to ask questions, say hello and give us feedback.

Your thoughts, feedback and especially your loyalty mean a lot to us and the beauty of Facebook or Twitter is that you can ask us absolutely anything. You’ll get the same great iPrimus service and share a behind the scenes view of our business.

Already have a Facebook or Twitter account? Simply Like us on Facebook or Follow us on Twitter.

Have you used Facebook or Twitter before? Why not give it a try; have a look at some of the questions and suggestions from our current customers our Facebook and Twitter sites.

Go surfing "Out and About" this spring, with Mobile Broadband

Each month we'll provide you with offers and information on our products and services that you may find useful.

This month we have a great new offer exclusive to iPrimus Broadband customers!

The offer

For as little as $12.50 per month (over a 24 month contract) you receive a Wireless Broadband modem and 500MB^# data allowance. This offer only exists as an added service to your current broadband plan^{^}.

Whether you’re in a café, on the train, in the park or just out in the backyard, Mobile Broadband gives you access to the web when you’re out and about!^~

Simply activate then plug in the iPrimus Mobile Broadband modem to your laptop and you can...

• surf your favourite websites
• access emails
• catch up on Facebook and Twitter

...all when you’re on the go!

If Mobile Broadband interests you then don’t miss out! Contact us on 1300 568 764 to speak to one of friendly representatives or inquire online at Mobile Broadband offer. Offer ends on the 31^st of October 2010.

Things you should know

Use these Websites to help you with your Spring celebrations.

Spring is in the air, so what’s happening out and about this October that you should know about? NSW, VIC, SA, Tas and the ACT now have daylight savings and the weather is getting warmer, so why not check online for some great things to do.

Here’s a few ideas to get to started:

Australia wide

About Australia is a top spot to find out what’s on right across Australia.

NSW

Sydney hosts its biggest ever food festival this October.
Crave Sydney International Food Festival & Sydney.com

SA

Whether it’s the Fleurieu Folk Festival or the Lavassa Italian Film Festival SA has plenty on.
What’s on in South Australia

Victoria

Spring Racing is back, but that’s not all this amazing city has to offer.
That’s Melbourne

WA

It’s festival time in "Swan Valley" and there’s heaps to do, go to springinthevalley 2010

Tasmania

From the Monster Energy Super X Championships to the Tasmanian Craft fair, there's plenty to do in Tassie, go to Discover Tasmania

Queensland

Queensland is a buzz with the CRUSH regional Arts festival and the Noosa Triathlon Multi Sport Festival!
Go to Ourbrisbane and qldevents

NT

The Darwin Trailer Boat Club Blue Water Classic is on and plenty more events so check it out!
TravelNT

Your feedback will help shape this newsletter, and we’d love to hear it!

Your feedback will help shape this newsletter, and we’d love to hear it!

If you’ve enjoyed a story, have something to add or a suggestion to make, let us know. We’d also love to hear about your real Customer experiences, article ideas or websites you love.

Tell us what you’d like to see right here at newsletter@iprimus.com.au

See you next month,

The iPrimus Team